Marketing & Communications Manager Job in Nairobi Kenya

Job Title: Marketing & Communications Manager

Job Ref.: CPL-259481

Work Station: Nairobi

Reporting To: Chief Commercial Officer (CCO)

Directly Supervises: Marketing & Communication Assistant / Team

Background: The client is a fast growing company with the ambition and ability to transform the healthcare sector in Africa through cloud based- and mobile technology. 

They are a mobile health exchange where digital payment streams and information are connected to medical data, thus improving quality of care, reducing cost of care and creating transparency and accountability. 
Our platform is currently being installed at more than a 1800 healthcare providers throughout Kenya, and through it people are able to transfer, receive and pay with health related funds and benefits on their mobile phone.

Their mission is to Connect Everyone, Everywhere to Better Healthcare; first in Kenya, then in the rest of Africa and beyond. 

They make their mission come alive through close partnerships with well-known companies such as Vodafone and Safaricom (Kenya’s largest mobile network operator and the company behind the world’s most successful mobile payment platform: M-PESA), and with some of the largest and most successful pharmaceutical companies in the world. 
Together with PharmAccess Foundation and Safaricom they recently launched “M-Tiba”, Safaricom’s mobile health payment platform which is “powered by the organisation”.

Main Purpose of Job: The Marketing & Communications Manager will be responsible for developing marketing & communication strategies to manage the organization’s messages, develop marketing materials to represent the organization’s products & services and facilitate both internal and external communications. 

The organisation’s key clients & stakeholders are “business to business” clients, which can be split into 3 main groups:
  • Healthcare providers: they need to have as many solid and reputable healthcare providers on their platform as possible, and engage with them on an ongoing basis.
  • Commercial institutional payers of healthcare: these are (inter)national health (re)insurance companies, health insurance brokers, and medium to large sized corporates.
  • Non-profit or public payers of healthcare: these are mainly the Ministry of Health, the Ministry of Finance, public donor organizations (e.g. USAID, DFID, Global Fund, etc), and private donor organizations (e.g. the Bill & Melinda Gates Foundation, the Pfizer Foundation).
Position Objectives:
  • To initiate, maintain and deliver on innovative marketing and communications strategies of the organisation.
  • Develop and implement marketing and communications strategy including web, social media, print and face to face, marketing and branding to further the organisation’s strategic objectives.
  • Develop and provide marketing, communication, publication and public relations services and advice.
  • Develop and deliver, together with their external communications agency, the media strategy and develop relationships with media stakeholders to ensure maximum positive exposure of the organisation.
  • Develop and implement high standard marketing collateral and publicity
  • Fulfil the organizational objectives in accordance with approved plans, policies, procedures and guidelines.
  • Devise and implement tactical marketing plans for the promotion of the organisation, events and programs aimed at increasing engagement with key audiences’ onsite and online.
Duties and Responsibilities:

Strategic Planning & Policy:

  • Responsible for developing and driving an innovative organisation marketing and communications plan as an integral part of the overall strategy.
  • Responsible for contributing to the development of the overall strategic plan particularly in relation to marketing and communications strategies.
  • Develop and manage the work-plan for the organisation’s external communications agency.
  • Identify future needs, trends and resources for effective marketing of the organisation.
Marketing and Communications:
  • Undertake strategic communications audit and develop communication strategies for engaging both internal and external stakeholders on matters of strategic importance.
  • Plan for and maximize customer participation in consultation and feedback opportunities.
  • Produce key corporate communications documentation, strategic documents and annual report.
  • Work cross-functionally to support the activities of the Board and Management including media releases and opportunities, speech writing and development of presentation slides or other communication tools. Work closely with other departments to ensure all publications are accurate and current.
  • Source and where appropriate provide media and communications training for staff.
  • Keep a watching brief on and make recommendations with regards to brand development. Following strategy guidelines, create clear brand messages which are promulgated across all marketing campaigns.
  • Draft high quality communications ensuring appropriate content, tone, brevity and consistency.
  • Update the Marketing & Communications Plan on an annual basis, including activities for: the use of social media and the opportunities presented by mobile technologies; advertising; support for Website, Intranet, print management; copy‐checking management; management of the filming of an agreed portfolio of the organisation’s activities.
  • Provide content, production and design advice for all marketing publications and collateral including, as required, developing new publications and other collateral opportunities to assist in achieving targets.
  • Manage external suppliers e.g. the communications agency and e.g. branding / production companies and research agencies.
Public Relations:
  • Develop and execute media strategy
  • Develop and proactively maintain positive internal and media relationships to ensure maximum positive exposure and media coverage to strengthen the reputation of the organisation.
  • Researches, strategizes and proactively finds media opportunities in both national and international media
  • Develop and manage networking and engagement programmes to enhance the company’s relationship with stakeholders.
  • Ensure the systematic collection, review and analysis of market information to identify competitor tactics, market trends, new opportunities and challenges.
  • Help shape key organisation’s events to target audiences which exemplify and communicate brand values.
  • Advise on event planning to improve audience experience and ensure the communication of key messages and appropriate brand values.
  • Manage all communications strategies, including marketing collateral, corporate publications and media releases to maximize promotion and reach of activities
  • Contribute to the development of the marketing and communications budget
  • Actively manage the expenditure budget formulation for the marketing and communications area and monitor actual spend against budget within the overall operating budget, exercising control and accountability to ensure planned outcomes are achieved.
  • Provide forecast expenditure updates to the Financial Controller on an as needs basis.
  • Work with the Management team and others to ensure maximum value is achieved in return for the expenditure of library revenue on marketing and communications
  • Ensure compliance with procurement policies and procedures
  • Monitor and report on the evaluation of marketing and communications initiatives.
  • Maintain and circulate marketing effectiveness analysis
  • Provide operational and analytical reports as required, including Board reports
  • As a key external manager in public representation, uphold the values and promote the profile of the organisation.
  • Performs other related duties as assigned, which may be inclusive, but not listed in the job description.
  • Manage marketing team – including managing performance reviews and development.
Key Performance Measures:
  • Cutting edge and effective marketing and communication strategies developed and implemented for both brand-focused and production-related campaigns.
  • Increased audience/user base with growth in revenue
  • Increased profile and brand awareness, with clear and consistent messaging across all communication platforms
  • Highest level of patron engagement and customer service delivered across the organization
  • Efficient budget management and delivery of activities and campaigns within allocated resources
Educational Qualifications, Knowledge & Experience:
  • Bachelor’s degree in Marketing / Communications, or Business Administration/ Journalism with Major in Marketing or Communications, or related field is required. Master’s degree in Marketing / Communications or related is preferred.
  • A knowledge and understanding of media, including social media.
  • Sound knowledge of, and experience in, developing, negotiating and managing a complex range of contracts and agreements with external parties.
  • Minimum of five (5) years’ experience in Public Relations & Communications and/or Digital Marketing & Communications is essential.
  • Experience in the management, promotion and delivery of corporate communication strategic and operational activities.
  • Demonstrated experience in event management, public relations and/or media relations and marketing campaign.
  • Experience in developing effective marketing collateral across print and electronic media.
  • Experience in managing websites, online content, e-marketing and social media
  • Experience in applying and interest in latest developments in media trends, information technology and provision of virtual communications
  • Experience working in a public sector or healthcare environment is highly desirable.
Key Skills and Competencies:
  • Self-starter: you need to be able to work independently, and take decisions autonomously
  • Strong organisation and time management: an ability to prioritise, to work flexibly, to work to tight deadlines; to complete tasks
  • Project management skills.
  • Excellent problem solving and analytical skills with an ability to develop innovative and creative solutions to marketing problems.
  • Outstanding communication skills, both written and verbal with the ability to interact with both high level managers and directors and external clients.
  • Exceptional relationship management skills
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook, Powerpoint).
  • Attention to detail and ability to manage multiple projects simultaneously.
  • Copy writing and editing skills, including experience in writing publications, newsletters and online content.
  • Demonstrated ability to manage innovative and professional website, intranet, social media and other digital applications to maximise community and staff engagement.
  • Able to demonstrate a high level of interpersonal skills with proven ability to work within a team environment.
  • Proven ability to manage expenditure budgets and maximising their effectiveness.
  • Passion and enthusiasm to contribute to an innovative environment.
  • Team supervision
  • A strong commitment to the organisation’s mission and values, being Passion, Integrity, Care and Innovation.
How to Apply

If you meet the above criteria, send your CV and a cover letter that clearly explains your suitability for the role; with 3 referees to (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Applications NOT MEETING minimum requirements will not be considered. 

Only shortlisted candidates will be contacted

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