Shift Manager Job in Kenya

Duma Works is recruiting a Shift Manager for one of our clients: a leading and one of the fastest growing international fast food restaurant franchise.
Position Summary: The Shift Manager supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.

This may include scheduling and supervising staff.

Exceptional customer service is a major component of this position.

Tasks and Responsibilities:

  • Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
  • Demonstrates a complete understanding of menu items and explains them to guests accurately.
  • Uses Point of Sale system/cash register to record the order and compute the amount of the bill. 
  • Collects payment from guests and makes change.
  • Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
  • Prepares food neatly, according to formula, and in a timely manner.
  • Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  • Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
  • Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
  • Understands and adheres to all quality standards, formulas and procedures as outlined in the restaurant’s Operations Manual.
  • Maintains a professional appearance and grooming standards as outlined in the restaurant’s Operations Manual.
  • Trains newer or less experienced Sandwich Artists in their tasks and responsibilities.
  • Practices inventory control standards.
  • Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
  • Schedules and supervises staff as needed.
  • Performs paperwork duties as needed.
  • As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
  • Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the restaurant’s Operations Manual.
  • Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. 
  • Recommends promotion, transfer, or termination of employees. 
  • May conduct written and verbal staff evaluations.
  • Performs paperwork duties and assists with product orders and inventory as needed.
  • Completes University of restaurant’s courses as directed.

Experience & Skills: A minimum of 3 year experience in a restaurant environment, communication and organizational skills.


  • Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.
  • Position requires bending, standing, and walking the entire workday.
  • Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Position Title: Shift Manager

Reports To: Management.

Location: Nairobi


Applications letters and detailed CV are to be sent by email to marking the subject as “ 1998”, Your Full name &  Phone number e.g. 1998, Barack Obama, 07xxxxxxxxx.

If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 15th Jan 2016

N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

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