SportPesa ITSM / Service Delivery Manager Job in Kenya

SportPesa, the brand name for Pevans East Africa Limited is a leading company on the Kenyan market.  
core business being development of mobile and e-gaming software, the
company is providing solutions enabling customers to deposit, bet and
withdraw winnings instantly across reliable and easy to communicate
We invite applications from suitably qualified candidates to fill the following vacant position:

ITSM / Service Delivery Manager 
(1 Vacancy)


Reporting to the Technical Infrastructure Manager, the Service Delivery Manager generally has the following responsibilities:
  • Monitors and reports on service delivery metrics and overall performance.
  • Coordinates planned changes with customer service, change management and operations.
  • Maintains relationships with technical teams, IT and business partners. 
  • Communicates on major service outages/escalations.
  • Manages service delivery teams and individual objectives, performance and development.
  • Develops and operates a broad set of service level management tools
The Service Delivery Manager is expected to:-
  • Demonstrate Subject matter depth and breadth in the IT Service Change Management competency. 
  • To
    demonstrate Subject matter depth and breadth in the IT Service Change
    Management competency, one should demonstrate knowledge of and ability
    to reduce the impact of related incidents on IT service to ensure
    standard processes and procedures are adhered to, and to improve IT
    service operations.
  • Creates standardized procedures for business justification demonstrations in IT service change management.
  • Advocates the use of effectiveness measures in demand analysis for proposed IT service changes.
  • Provides insight into developing solutions for infrastructure changes in IT service.
  • Contributes to the establishment and use of best practices in IT service change management.
  • Elaborates on industry trends and directions in IT service change management.
  • Generalizes on the value of understanding past and future perspectives in IT service change management.
  • PRINCE2 Project Management experience and certification mandatory
  • ITILv3 mandatory
  • Degree in Computer Science/IT or equivalent
How to Apply

candidates who qualify for the above positions should submit
applications with a detailed CV quoting the job title in the subject
field to 

Deadline for application: 15th January 2016

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Updated: January 8, 2016 — 5:17 pm