Telecom Company Head of Sales & Operations Job in Nairobi, Kenya

Head of Sales & Operations
Location: Nairobi
Industry: Telecommunications
Our client is a highly innovative telecom company, with the vision to enable affordable mass-market voice and data communications in developing countries seeks to recruit a Head of Sales and Operations Manager.
Duties and Responsibilities
  • Responsible for realizing the sales KPIs of the organization
  • Supports the manager operations with the rest of the team to develop and realize the strategy for the organization
  • Act as liaison between the local team (customer care) and the COO in the head office
  • Manage the direct reports, act as first level of escalation. Assist in solving issues on a process or priority level
  • Efficiently manage the partners (outsourced HR partner)
  • Plan the team to ensure realizing the sales KPIs
  • Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented
  • Champion the company brand identity and culture
  • Set targets for the direct reports and their teams; track progress, monitor, evaluate and adjust where necessary
  • Review team output, align where needed
  • Identify learning requirements within team and act upon those
  • Assist in enabling and empowering the team to get the work done
  • Ensure compliance with established standard policies and procedures
  • Help set up and improve workflow processes when and where needed
  • Manage external vendors and agency partners as needed
Key Skills and Competences
  • Excellent (project) management and organizational skills
  • Operational and sales & support management expertise
  • Excellent written and verbal communication skills
  • Ability to prioritize and balance multiple projects simultaneously
  • Comfortable with web-based sales information tools and collaboration technologies
  • Team leader
Behavioral Competencies
  • Results driven, hands-on, proactive & able to work autonomously
  • Enjoys transferring knowledge to the team, enabling their performance improvement
  • Ability to work in a fast-paced environment
  • Must enjoy working under pressure, with challenging timelines and targets
  • Capable of delivering against KPIs
  • Problem solving attitude
  • Flexible, change embracing in rapidly evolving work and market environment
  • Ability to relate to and work with a wide variety of stakeholders
  • Bachelor’s degree engineering or related field
  • Over 5 years’ experience in sales & operations roles
  • Telephony and/or ISP experience is a must
  • Excellent knowledge of sales information tools
How to Apply

To apply, send your CV and cover letter only to before 22nd January, 2016.
Clearly indicate the position applied for, and expected remuneration, on the subject line.
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