Telecom Company Head of Sales & Operations Job in Nairobi, Kenya

Head of Sales & Operations
 
Location: Nairobi
 
Industry: Telecommunications
 
Our client is a highly innovative telecom company, with the vision to enable affordable mass-market voice and data communications in developing countries seeks to recruit a Head of Sales and Operations Manager.
 
Duties and Responsibilities
  • Responsible for realizing the sales KPIs of the organization
  • Supports the manager operations with the rest of the team to develop and realize the strategy for the organization
  • Act as liaison between the local team (customer care) and the COO in the head office
  • Manage the direct reports, act as first level of escalation. Assist in solving issues on a process or priority level
  • Efficiently manage the partners (outsourced HR partner)
  • Plan the team to ensure realizing the sales KPIs
  • Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented
  • Champion the company brand identity and culture
  • Set targets for the direct reports and their teams; track progress, monitor, evaluate and adjust where necessary
  • Review team output, align where needed
  • Identify learning requirements within team and act upon those
  • Assist in enabling and empowering the team to get the work done
  • Ensure compliance with established standard policies and procedures
  • Help set up and improve workflow processes when and where needed
  • Manage external vendors and agency partners as needed
Key Skills and Competences
 
Skills
  • Excellent (project) management and organizational skills
  • Operational and sales & support management expertise
  • Excellent written and verbal communication skills
  • Ability to prioritize and balance multiple projects simultaneously
  • Comfortable with web-based sales information tools and collaboration technologies
  • Team leader
Behavioral Competencies
  • Results driven, hands-on, proactive & able to work autonomously
  • Enjoys transferring knowledge to the team, enabling their performance improvement
  • Ability to work in a fast-paced environment
  • Must enjoy working under pressure, with challenging timelines and targets
  • Capable of delivering against KPIs
  • Problem solving attitude
  • Flexible, change embracing in rapidly evolving work and market environment
  • Ability to relate to and work with a wide variety of stakeholders
Qualifications
  • Bachelor’s degree engineering or related field
  • Over 5 years’ experience in sales & operations roles
  • Telephony and/or ISP experience is a must
  • Excellent knowledge of sales information tools
How to Apply

To apply, send your CV and cover letter only to recruit@flexi-personnel.com before 22nd January, 2016.
Clearly indicate the position applied for, and expected remuneration, on the subject line.
Other Jobs in Kenya