Application Support Analyst Job in Kenya

Job Title: Application Support Analyst
 
To manage the implementation, maintenance, and enhancement of Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. 
Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and stakeholders and technology vendors.

Key Accountabilities
 
Accountability:  Service (Applications) Availability
 

 

The prime responsibility is to support the performance of applications, ensuring they run optimally and are highly available to the business.
 
Key Activities
  • Study existing applications scoped to understand their functions and the infrastructure they operate on
  • Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
  • Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
  • Provide holistic support of application availability to Business Users
  • Take actions to achieve reductions in frequency and duration of incidents that impact application availability
  • Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
  • Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
  • Initiate and coordinate actions required to maintain or improve availability of applications
  • Act as a coordination point for changes to applications when needed
  • Maintain an awareness of technology advancements and best practices that support application availability
Accountability:  Test Management
 
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management
 
Key Activities
  • Work closely with Release Analysts
  • Review releases and assign appropriate release testing tasks
  • Compile and review the Testing Deliverables
  • Conduct installation procedure tests
  • Participate in functional, performance, and integration testing results
  • Coordinate user acceptance testing
  • Coordinate back out testing
  • Conduct supporting documentation review
  • Compile test results
  • Conduct release test review
  • Coordinate post release testing
  • Validate and communicate results of testing activities
Accountability:  Business Liaison
 
Single point of contact for one or more business units to represent IT services.
 
Key Activities
  • Identify service needs for the Business Units represented to IT
  • Escalate Business unit service issues to the Service Manager
  • Communicate service status on service issues to the Business Unit
  • Report on quality of services rendered to Business Unit(s)
Accountability: Risk Management
  • Build relationship with country Technology Risk and Compliance team and provide support wherever required.
  • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
  • Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Role / Person Specification
  • Education and Experience Required
  • Undergraduate or higher
  • 3 years IT experience minimum
Subject Matter Expert Qualifications
  • ITIL v3 Certification
  • Minimum 5-10  years experience in IT exposure
  • Minimum of 2 year service management experience
Knowledge & Skills: (Maximum of 6)
  • Translate Bus Requirements to Tech Solutions (Solid)
  • Negotiation Skills (Solid)
  • Strategic Thinking (Solid)
  • ITIL – Governance Framework (Solid)
  • Communication Skills (Written and Verbal) (Solid)
  • Subject matter expertise (Solid)
  • Understand the IT service delivery within a corporate environment (Advanced)
  • Conceptual thinking skills (Solid)
  • Ability to analyse, make decision and initiate act (Solid)
Competencies:
  • Deciding and initiating action
  • Learning and researching
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Adapting and responding to change
  • Persuading and influencing
  • Creating and innovating
How to Apply
 
Incase  you believe you career objective match this exciting position, please forward your application and detailed c.v  stating your current position, remuneration, contact details by 5pm on 29th  February 2016. 
email: sheerlogictalentsourcing2@gmail.com

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Updated: February 24, 2016 — 9:09 am