Credit Recovery Officer Job in Kenya

Credit Recovery Officer

Degree / Diploma in Accounts, Finance / CPA or any business studies.

Overseeing a portfolio of outstanding Accounts
Chasing and recovering outstanding debt
Dealing with customer queries
Negotiating payment plans with customers
Working to targets
Allocating payments received accordingly
Working with the customer to reduce arrears


Liaising with the in-house legal department regarding accounts
Providing handover paperwork when account is taken to litigation
Composing letters and correspondence to customers
Updating the company database on a regular basis
Actively engage and build trust with customers providing advice appropriate to their circumstances
Negotiate with customers in difficulty on how best to bring their accounts up to date or agree a suitable repayment plan that works for both the customer and the business.
Willing to actively review and improve the collections processes against business and customer measures from design to implementation.
Provide colleagues and customers with a professional and efficient service in an enthusiastic and knowledgeable manner at all times.
Maintain knowledge and understanding of all relevant policies and procedures, being compliant at all times.
Maximizing cash collection ensuring targets and company objectives are met
Review and implement processes and procedures to improve productivity
Ensure best practice and compliance is adhered at all times
Ensure accounts are monitored and worked accordingly.
Developing and maintaining all relevant policies and procedures  within the department
Starting salary is negotiable depending on experience.

All the applications with Job Title to be emailed  to and by  6th February 2016

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