Customer Relations Assistant Job Vacancy in Kenya

Our client, a leading provider of financial and investment services
with fast growing operations in Kenya, seeks to recruit talented,
creative and result-oriented professionals to fill the following
position:
 
Customer Relations Assistant 
Ref: HR/CRM/PKF 04
 
Reporting to the Business Development and Marketing Manager, the successful candidate will be responsible for ensuring continuous promotion and maintenance of quality customer service.
 

 

Objectives:
  • Quality customer service
  • Customer satisfaction
  • Creating customer loyalty
  • Timely response to customer complaints
Key Responsibilities
  • Implementing policies and standards pertaining to customer relations.
  • Attending to customer complaints and expediting correction and following up to ensure resolution.
  • Facilitating customer education on the Organization’s products and services through shows, exhibitions and fairs and other promotional activities.
  • Promoting new products to enhance customer service.
  • Maintaining of records and directory of VIPs for contact purposes.
  • Selling the Organization’s s products and offering quality customer service.
  • Demonstrating products and services to existing and potential customers and assisting them in selecting those best suited to their needs.
  • Making telephone calls, visiting customers and researching sources for developing prospective customers.
  • Expediting resolution of customer complaints by investigating problems and developing solutions.
  • Advising management on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Providing and maintaining customer records.
  • Participating in trade fairs, expo’s, industry conferences in order to enhance sales growth.
Qualifications, Experience and Skills
  • Bachelor Degree in Communication, Marketing, Business Management or related field
  • IT User Skills
  • Two (2) years relevant work experience
  • Thorough understanding of Organization’s business and processes
  • Excellent communication & interpersonal skills
  • Strong negotiation skills and influencing skills
  • Problem solving skills
  • Creativity and innovation
  • Drive for results and achievement
  • Commitment to Organization’s Vision and Values
How to Apply

If
you are interested in this challenging opportunity, please submit your
application with a detailed CV, stating your current position,
remuneration level, e-mail and telephone contacts quoting the job
title/reference in the field of interest directly to executiverecruitment@ke.pkfea.com by 19th February 2016. 

Applicants are encouraged to view detailed Job Descriptions for the positions on the following link http://www.pkfea.com/index.php/job-vacancies
 
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