Insurance / Financial Services Agency Manager Job in Meru, Kenya (100K)

Our client, one of the leading insurance and financial services companies in East Africa, with their headquarters in Nairobi and a network of branches spread across Kenya, and East Africa is seeking to recruit an Agency Manager in Meru.

Salary: Shs 100K

Key Responsibilities

  • Oversees the day-to-day operations of the agency and implements programs to meet long-term and short-term goals for agency growth
  • Actively engages in the local community: personal networking, community events, partnership with local non-profits, etc.
  • Supervises staff in the agency on day-to-day activity
  • Performs regular checkpoints and annual employee evaluations
  • Works directly with the agency principal on pay and compensation for employees
  • Maintains personnel files: vacation and sick leave, employee reviews, etc
  • Monitors staff licensing insuring that each staff member maintains proper licensing and required continuing education
  • Monitors activity of non-licensed employees to insure all state laws regarding non-licensed activity is followed
  • Possesses thorough knowledge of and ability to implement all agency policies and procedures
  • Assists agent/owner in establishing a budget and monitoring revenue and expenses
  • Tracks production and servicing of each employee
  • Reviews customer accounts and assists in problem resolution as needed
  • Oversees and manages processes for marketing campaigns, customer service and underwriting issues
  • Monitors Loss Ratio and retention trends and adjusts agency operations to address underperforming results
  • Keeps the agent/owner informed of progress toward agency goals and any opportunities and weaknesses within the agency
  • Meets with each sales producer on a regular basis to ensure that agency sales and profit goals are being met
  • Prior experience as an Agency Manager required-at least 1 year
  • 3-4 years working experience in the insurance industry
  • Life License is a major plus.
  • Successful track record of meeting sales goals/quotas preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills – written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Ability to work in a team environment.
If qualified kindly send your application letter and CV to clearly indicating ‘Agency Manager – Meru’ on the subject line 15th February, 2016. 
Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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