The key responsibility of the MSQA is to work closely with the Quality Assurance manager and Deputy Director QAM to achieve, maintain and improve the quality of maternity services within the MSK.
Overall aim of the QAM department in relation to MSK strategy: Provides assurance that services are delivered at a consistent quality (90%+) through effective clinical governance, audit, and training
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Summary of Key Responsibilities
- Delivering clinical quality excellence in maternity services
- Carrying out Clinical and medical audits for maternity services providers
- Strengthening system for complication referral, management including incident reporting and investigation.
- Support and undertake Clinical training of service providers.
- Standards & protocols
- Enforcement policy reports
- Committee minutes
- Clinical training reports
- Tracking of clinical standards maintained by maternity service providers through adherence to protocols.
- Work with other team members to identify gaps to be addressed within the clinical standards.
- Participate and contribute in technical teams and training committee meetings when required.
- Recommendations for Quality enforcement policy in provision of maternity services.
- Reports on adherence
- Action plans on gaps
- Undertake internal clinical audits through a process of continual monitoring of maternity service providers.
- Liaising with MSK teams and support the process of external audits are undertaken
- Ensures that audits results are produced and shared back with service providers on a quarterly basis.
- Support hands on identification of training needs for teams by applying TNA tool on maternity service providers.
- Follow up action points after the audits and trainings needs assessment.
- Audit reports
- Feedback minutes
- TNA reports
- Client Record Audit reports.
- Written referral protocol exist and well understood by all providers
- Reporting process and system well understood and practiced by providers.
- Analysis of incident reports and timely feedback with teams while creating a no blame culture
- Ensure proper communication and explanation to client, family and referral hospital and support of the client and teams when serious incidents occur (one-to-one client and team counselling support)
- Reporting process protocol
- Incident reports
- Investigation reports
- Feedback on lessons
- CME/counselling report
- Able to undertake training needs analysis of various teams.
- Designing and delivery of clinical training of team members based on the training needs.
- Ability to evaluate and report the impact of training and report as relevant.
- Planning and making follow-up of trainees with ability to supervise/provide on-job support based on the training.
- Continuous competency assessment.
- TNA reports
- Training reports
- Evaluation reports
- Follow-up/mentorship reports
- Competency Assessment reports
- Bachelors degree or Diploma level clinical Training from a recognised university or college
- Advanced training in midwifery or reproductive health will be an added advantage.
- Must be registered by the respective regulatory body e.g. Nursing Council of Kenya.
- At least 3 years’ experience in provision and/or Quality improvement in maternity services
- Experience in clinical supervision, training and mentorship
- Experience in Clinical Audit, case investigation, incident reporting and other relevant quality processes.
- Experience in providing quality support and technical assistance to multiple service providers.
- Ability to remain calm under pressure and to respond positively to frequent changes to plans (essential).
- A high standard of written/spoken English.
- Excellent interpersonal and communication skills (verbally and in writing), including ability to work effectively in a multi-cultural team, build relationships throughout and at all levels in the organisation and communicate effectively to a wide-ranging audience.
- Ability to act in a conciliatory and conflict-averse manner, but also to be assertive when the situation requires it.
- Demonstrated team player and interest in the above key responsibility areas.
- Excellent organisational and time management skills.
- Ability to multi-task, prioritise effectively and meet changing or multiple demands and deadlines.
- Demonstrated high attention to detail and ability to follow through tasks to completion.
- Ability to work without close supervision and show initiative.
- Demonstrated ability to maintain confidentiality of information.
- Advanced computer skills.
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
- Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
- Thinking creatively and outside of the box so that ideas generated create a positive outcome
- Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
- Being responsive to changing priorities and demands
- Planning, prioritising and organising work to ensure work is accurate and deadlines are met
- Sharing information and knowledge whilst maintaining confidentiality
- Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
- Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
- Drive and determination to deliver results
- Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
- Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
- Motivation towards achieving quality results to maximise potential
- Working as part of a team by being supportive, flexible and showing respect for each other
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to: firstname.lastname@example.org on or before 11th March 2016.
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Maternity Services Quality advisor ”