Real Estate Shopping Mall Manager Job in Kenya

Position: Shopping Mall Manager – Real Estate

Duties & Responsibilities:

Business Strategy

  • The Mall Manager is responsible for the creation and overseeing the smooth operation of the Mall and its environment that ensures both internal and external customer satisfaction maximizing Mall occupancy and profitability. This would require the ability to collaborate with peers, upper field leadership and cross functional partners.
  • Forecasting increase in sales and incorporating calculated risks to generate sales growth.
  • Identifies creates and manages the execution of Mall business plan that drives key performance indicators and maximizes on business opportunities.
  • Trains and develops team of business acumen to drive the business performance.
  • Leads weekly management meetings that align with drive for increasing footfall and business strategy.
Leases / Mall Systems & Policy & Procedures / Finance / Statutory Compliance
  • A good understanding of commercial leases and ability to work with the lawyers and potential tenants to seal the deal and follow through until lease has been executed.
  • The Mall Manager will be an expert in Mall systems/policy & procedures.
  • The Mall Manager will oversee the entire finance function of the Mall including budgets for marketing events/functions. 
  • The Mall Manager will be responsible for optimizing internal resources to ensure that all rents and other receivables are collected in a timely manner. 
  • The Mall Manager will also be responsible for highlighting “risk cases” in a timely manner for action.
  • The Mall Manager will ensure that all statutory obligations are complied with in a timely manner (includes fire & safety standards/health & safety/licenses/statutory returns and remittances, etc.)
Interpersonal Skills
  • Effective interpersonal and communication skills at all levels and ability to negotiate contracts with service providers and work with field staff for the smooth operations of the mall.
  • Excellent written, verbal and presentation skills required.
  • Ability to interact cooperatively and work as a team towards a common goal.
Customer / Shoppers Engagement / Annual Marketing Plan Preparation and Execution
  • Exemplifies the expectations of tenants/shoppers and works in harmony with the stakeholders.
  • Ability to appropriately deal with tenants and resolve disputes amicably.
  • Prepares an annual calendar of marketing events and follows through with the ability to adjust should the need arise.
  • Leads involvement in drive for shoppers and community awareness and loyalty;
  • Builds customer loyalty through in-mall experience and utilization of social media and email distribution of events.
Daily Operations
  • Oversees and ensures efficiency of all daily operational procedures of the Mall.
Core Competence Skills required
  • Business acumen.
  • Building effective teams.
  • Finance & legal.
  • Customer focus.
  • Report preparation and presentation.
  • Delegation.
  • Monitoring & directing others.
  • Ability to stay focused under pressure.
  • Managing different players effectively.
  • Dispute resolution.
Duty station: Nairobi & it’s environs.
Anticipated start date: Immediately.

Qualifications & Experience required:

  • Real estate related degree-Land Economics degree preferred. Masters an added advantage.
  • At least 10 years relevant experience (mandatory).
How to apply: 
Only applications with similar experience shall be contacted. 
Please specify, job title & current/previous salary (gross pay) on subject line. Kindly email cover letter & updated resume (word document format) to:

Use this format please on subject line: Shopping Mall Manager, current/previous Gross Pay (XXXXXX insert salary).

NOTE: Consider unsuccessful if not contacted within 7 days.

Kindly, do not apply if you lack real estate experience. No need to apply if you had previously applied before.

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