Restaurant Operations Manager Job in Kenya

Duma Works is recruiting a Restaurant Operations Manager for one of our clients; a leading and one of the fastest growing international fast food restaurant franchise.
Position Summary:
  • The Manager performs and directs overall restaurant management.
  • Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.
  • Maintains standards of restaurant safety and security.
  • Recruits staff and oversees training program.
  • Responsible for inventory and money control systems – may establish inventory schedules.
  • Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records.
  • Exceptional customer service is a major component of this position.
  • All Tasks and Responsibilities outlines for Shift Leader
  • Completes and posts the staff work schedules.
  • Recruits, rewards and terminates staff as needed.
  • Communicates changes of food preparations formulas, standards, etc. to staff.
  • Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
  • Maintains business records as outlined in the restaurants Operations Manual. Analyzes business records to increase sales.
  • Supports local and national marketing initiatives.
  • Identifies and contacts prospective customers to promote sales.
  • Plans special events and promotions.
  • Coaches and trains shift managers, and assistant managers, on operational excellence. 
  • Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees. 
  • Develops and maintains staffing levels for managers and assistant managers. 
  • Implements management training.
  • Ensures that correct operational procedures are followed and takes corrective action if necessary.
  • Works with staff to achieve sales goals, using available reports to identify opportunities.
Experience & Skills:
  • 3-5 years of successful, operational management experience in a restaurant environment.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Basic math and accounting skills and strong analytical/decision making skills are needed; demonstrated achievement in staff selection, coaching and development.
  • Must be physically able to work any station in the restaurant when needed and to operate a computerized Point of Sale System/cash register.
  • Position requires bending, standing, and walking the entire workday.
  • Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
Position Title: Manager

Reports To: Management / Franchisee

How to Apply:

Applications letters and detailed CV are to be sent by email to marking the subject as “ 2070”, Your Full name &  Phone number e.g. 2070, Barack Obama, 07xxxxxxxxx. 

If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 25th Feb 2016

N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

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