Vivo Activewear Retail Operations Manager Job in Kenya

Job Vacancy: Retail Operations Manager
An exciting opportunity to join Vivo Activewear is now available!
Vivo is seeking an organised, charismatic individual with a passion for sales to join the Team as Retail Operations Manager to manage retail operations, oversee the daily operations of the retail stores and to motivate and lead frontline sales staff to achieve sales targets.
  • A University Degree in business, management, retail management or any other relevant field.
  • A Minimum of 3 years’ experience as a retail manager in a busy retail environment. 
  • The ideal candidate should also have actual sales experience at a retail store.


Desirable Skills and Characteristics
  • An enthusiastic individual with a positive attitude and a passion for leading in a multi-site retail environment.
  • An outstanding communicator with excellent inter-personal/team working skills, able to liaise confidently with colleagues and clients.
  • Able to lead, engage & develop store staff.
  • Knowledge & proven experience of driving profitable sales growth across multiple store based retail sites.
  • Experience of developing a strong retail focused culture amongst teams whilst working remotely.   
  • IT literate (Experience with spreadsheets required).
  • Commercial / Financial awareness and good numeracy skills with the ability to analyse and interpret data e.g. sales data.
  • Able to work flexibly in line with business requirements.
  • Strong decision making skills.
Job Description
  • Ensuring that all stores are staffed correctly at all times.
  • The manager will providing employee operations manuals/handbooks to store managers and help to provide staff training whenever necessary.
  • Accurately estimating the needs of each store location.
  •  Working with store managers to solve conflicts, make sure that scheduling needs are met and assist in improving employee performance and retention. This will involve regular site visits to monitor employee performance and gauge customer satisfaction.
  • Forecasting sales figures and inventory requirements for each store.
  • Providing a periodic inventory analysis for each store and using that analysis coupled with sales figures to determine the optimal stock levels. This analysis is used to determine how much of each product should be delivered to each store and when.
  • Determining a layout of store merchandise that is visually appealing to consumers and instructing the store staff on how to maintain the design with the arrival of new merchandise.
  • Teaching the store employees how to optimize space for special events, such as in-store discount sales.
  • Respond to requests from stores and action accordingly.
  • Reviewing store sales numbers, cost of inventory, operational expenses and inventory loss
  • Developing a plan to suggest to management how each location could change in order to maximize profits and reduce loss at the store level.
  • Responding to customer complaints, queries and feedback in-person and on social media sites.
Remuneration: Please indicate you salary expectation on your cover letter. Applications that do not include the salary expectation will NOT be considered.

Application: If you believe you are the right candidate for the position and can clearly demonstrate your ability to meet the requirements, kindly submit a detailed CV and cover letter to 

The subject of your email should read “Retail Operations Manager”.

Deadline: The submission deadline is 9th February 2016. 

No application received after this date will be accepted. Please note that unfortunately, due to the large number of applications received for advertised positions, only shortlisted candidates will be contacted.

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