Baus Optical Company Limited is a leading player in the optics industry in Kenya.
To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Service Executive
Role’s Summary: The position serves as the first point of contact with customers and provides assistance to individuals by responding to routine questions; provision of general information, answering the customer care phone lines and performing general clerical duties.
- Operates and manages the customer care telephone lines and email address.
- Resolves all customer queries within 24 hours
- Records queries/complaints and ensures that they are passed on to the person concerned.
- Serves customers by providing product and service information; resolving product and service problems
- Follows up on service gets customer feedback
- Establishes excellent relationships with the customers
- Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
- Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
- Performs other related clerical duties as required or deemed necessary
Qualifications and Experience
- Diploma in Business Administration/Management/Customer Care/Front Desk Management from recognized institution
- At least 1 years’ experience in customer service.
- Computer literate
- Willingness to be part of our corporate values and culture
- Outgoing personality, confident and responsible.
- Self driven and result oriented individual exhibiting discipline and integrity
- Effective listening skills.
- A quick learner, adaptable and able to work well under pressure
- Good communication and inter-personal skills
- Excellent presentation and negotiation skills.
- Team building, problem solving and public relation skills
Please state the expected salary in the Curriculum Vitae.
N/B: Attach your recent passport photo.
Interested candidates who meet the above criteria should apply
via e-mail: firstname.lastname@example.org
The HR Manager,
P.O Box 54948-00200
to reach us not later than 16th March 2016.
Baus Optical is an equal opportunity employer..