Baus Optical Customer Service Executive Job in Kenya

Baus Optical Company Limited is a leading player in the optics industry in Kenya. 
To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Service Executive
Role’s Summary: The position serves as the first point of contact with customers and provides assistance to individuals by responding to routine questions; provision of general information, answering the customer care phone lines and performing general clerical duties.
Key Responsibilities
  • Operates and manages the customer care telephone lines and email address.
  • Resolves all customer queries within 24 hours
  • Records queries/complaints and ensures that they are passed on to the person concerned.
  • Serves customers by providing product and service information; resolving product and service problems
  • Follows up on service gets customer feedback
  • Establishes excellent relationships with the customers
  • Performs general data entry; prepares product or service reports by collecting and analyzing customer information.
  • Provides back-up support to other group members (sales, marketing) in the performance of job duties as required.
  • Performs other related clerical duties as required or deemed necessary
Qualifications and Experience
  • Diploma in Business Administration/Management/Customer Care/Front Desk Management from recognized institution
  • At least 1 years’ experience in customer service.
  • Computer literate
  • Willingness to be part of our corporate values and culture
The person:
  • Outgoing personality, confident and responsible.
  • Self driven and result oriented individual exhibiting discipline and integrity
  • Effective listening skills.
  • A quick learner, adaptable and able to work well under pressure
  • Good communication and inter-personal skills
  • Excellent presentation and negotiation skills.
  • Team building, problem solving and public relation skills
Please state the expected salary in the Curriculum Vitae.

N/B: Attach your recent passport photo.

Interested candidates who meet the above criteria should apply 
via e-mail: 
The HR Manager, 
P.O Box 54948-00200 
to reach us not later than 16th March 2016.

Baus Optical is an equal opportunity employer..

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