Enterprise NOC Support Team Leader
Our client a leading ISP seeks to fill the above post
Responsibilities
- Supervise NOC support team.
- Monitor LAN Support to ensure that all customer support queries have been successfully handled and closed.
- Follow up on trouble tickets on technical faults and quality of service issues and also facilitate escalations on the same where necessary.
- Ensure that all client calls escalated to the support team are attended to.
- Help create basic trouble shooting skills to the support team.
- Ensure response to customer queries is with the SLA.
- Ensure all calls are logged into the LAN Support and assigned to the relevant teams and followed to closure within SLA.
- Monitor escalation cases on support issues.
- Capture, analyse and provide support related reports on daily, weekly and monthly basis to the various stakeholders.
Qualifications
- 5+ years of working in technical support.
- BSc in Engineering or BSc in Computer Science
Interested and qualified applicants should send their applications and CV’s to
executivesearch@humantalentrecruit.com