ISP Enterprise NOC Support Team Leader Job in Kenya

Enterprise NOC Support Team Leader

Our client a leading ISP seeks to fill the above post

Responsibilities

  • Supervise NOC support team.
  • Monitor LAN Support to ensure that all customer support queries have been successfully handled and closed.
  • Follow up on trouble tickets on technical faults and quality of service issues and also facilitate escalations on the same where necessary.
  • Ensure that all client calls escalated to the support team are attended to.
  • Help create basic trouble shooting skills to the support team.
  • Ensure response to customer queries is with the SLA.
  • Ensure all calls are logged into the LAN Support and assigned to the relevant teams and followed to closure within SLA.
  • Monitor escalation cases on support issues.
  • Capture, analyse and provide support related reports on daily, weekly and monthly basis to the various stakeholders.
Qualifications
  • 5+ years of working in technical support.
  • BSc in Engineering or BSc  in Computer Science
Interested and qualified applicants should send their applications and CV’s to

executivesearch@humantalentrecruit.com


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Updated: March 31, 2016 — 6:00 am