Club Membership Sales Jobs in Nairobi Kenya

Our client, a global company which offers services ranging from Sports facilities, Tele communications, Real estate development and Industrial projects is seeking to recruit Sales Representatives to join their dedicated team in Nairobi.

Department: Sales & Membership

Reporting: Sales Manager

Job Summary: Responsible for developing and implementing a monthly sales plan with the objective of achieving targeted membership sales.

Tasks and Responsibilities

Sales Plan
  • Develop and implement a local sales plan which will maximise any central marketing support and generate sufficient new contacts in the local marketplace in order to achieve targeted sales / income.
  • Work closely with the Membership Manager to implement local and centrally driven marketing campaigns in order to drive joiners and referrals.
  • Keep a regular and open communication with Housekeeping Manager to ensure delivery of exceptional customer service to prospective and club members.
  • Submit the Daily Activity Report (DAR) in accordance with timelines set out by the Sales Manager.
Club Sales Targets
  • Monitor club membership and take action to ensure membership profile (mix) is on line with targets.
  • Report to the Sales Manager on a daily basis regarding the following areas:
  1. New Sales Results
  2. New leads generated
  3. Tour: Sale (Closing) ratio
  4. Show Ratio (Appointments to Tour)
  5. Contact: Appointment Ratio
  6. Number of Future Appointments booked
  7. Number of referrals – generated at POS
  8. Number of telephone (completed and total) calls made to book appointments
  • Telephone prospective enquiries in accordance with the Key Performance Indicators (KPI) levels in order to reach monthly sales goals.
  • Follow Up Web / Email enquiries within 24 hours.
  • Conduct tours with prospective members and sell facilities of the Club, ensuring appropriate follow up activity where necessary.
  • Contact all new joiners after their first 7, 30 and 60 days of membership as a matter of courtesy and for potential referral opportunities.
  • Maintain a full operating knowledge of the Club’s membership systems, including joining fees, subscriptions, direct debits, cancellation policy, Club services and rules.
  • Maintain a thorough and comprehensive file on local competitor’s facilities, marketing initiatives and membership rates.
  • Drive the sales process for corporate memberships
  • A minimum of 2 years’ experience in club membership sales.
  • University degree or equivalent training in Sales and Marketing preferred.
  • Excellent computer skills.
  • Strong organizational and administration skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a fast paced, diverse environment.
  • Proven leadership, developer and delegation skills with an ability to lead employees to achieve the departmental goals.
  • Excellent problem solver and decision maker.
Required Skill and Abilities
  • Demonstrable experience in B2B and B2C Sales roles
  • A successful track record in employment within target-driven environments
  • Evidence of a wide range of business contacts–locally, regionally, and nationally
  • Extensive previous work experience of customer-facing work
  • Established and highly successful sales techniques
  • Established and highly successful external and internal sales techniques
  • Excellent Account Management skills
  • To have an understanding and knowledge of, and respect, confidentiality.
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making skills ability
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Demonstrated sound organizational, coordinating and personal interface skills.
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays.
Interested and Qualified candidates should send their CV to clearly indicating ‘Sales Representative’ on the subject line by 28th March, 2016.
Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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