Job Title: Information Technology Technician I
Summary: The Information Technology Technician I assists in the deployment, maintenance, tracking, troubleshooting and purchasing of, primarily personal, information technology systems for The Nature Conservancy in Africa.
Responsibilities & Scope
- Provide technical support (PC and network equipment) including backup recovery.
- Performs complex software and hardware troubleshooting, all under the direction of a TISOM or a Program Director.
- Assist with local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and TIS standards, policies and procedures.
- Provide new TNC staff with PC setup and orientation.
- Participate in the communication and deployment of new technology standards and best practices as appropriate.
- Provide assistance for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
- Responsible for processing purchase orders and installation of IT hardware and software (e.g. PC’s and peripherals) for primary Operating Units.
- Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
- Occasional overnight travel may be necessary.
- 2 years of work experience troubleshooting computer and network systems.
- Experience with MS Office software, Windows and Macintosh environment.
- Experience manipulating, analyzing and interpreting data.
- Familiarity with remote support tools
- Demonstrated work experience providing customer service.
- Experience with training and documenting technology tools for regular staff learning.
- Fluency in English and Kiswahili required. Additional languages may be helpful.
- Familiarity with setup of meeting room systems and collaboration tools
- Experience supporting and troubleshooting clean power systems
- A+ or MCP certification helpful. Required within 1 year.
- GIS skills will be an added advantage
- Knowledge of local IT vendors and procedures
- Excellent customer service skills.
- Effectively expresses messages verbally and in writing.
- Actively listens to others.
- Fosters open exchange of issues.
- Is timely with information.
- Flexible to changing circumstances.
- Takes innovative approaches towards work.
- Takes calculated risks and makes dependable decisions in the fact of uncertainty.
- Maintains positive working relationships.
- Contributes to productive partnerships inside and outside the organization.
- Understands team member roles and values the contributions of others.
- Effectively deals with conflict.
- Versatile learner and committed to self-improvement.
- Employs strengths effectively.
- Willingly shares knowledge with others.
- Seeks coaching on areas needing improvement.
- Adjusts behavior/performance as needed
- Views mistakes as learning opportunities.
- Understands the basics of our business.
- Knows how local job relates to the big picture & contributes to the overall strategy.
- Knows how/why things work inside TNC.
- Easily moves through internal networks and channels for success.
- Takes Initiative.
- Focuses on priorities.
- Strives for excellence.
- Is dependable and accountable for results.
- Persistent in the face of obstacles and meets deadlines.
This description is not designed to be a complete list of all duties and responsibilities required for this job.
The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of men and women of diverse backgrounds, beliefs and cultures. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientations, gender identities, military or veteran status or other status protected by law.