Co-operative Bank Relationship Manager (Diaspora Banking) Job in Kenya

Co-operative Bank of Kenya
Relationship Manager – Diaspora Banking

Are you a self – driven individual with a proven track record to exceed sales goals and customer expectations? 

Are you uniquely predisposed to deliver quality, convenience, friendly and personalized service, quickly and efficiently to our Diaspora Customers?

We have an exciting opportunity within our Retail Banking Department for the position of Relationship Manager – Diaspora Banking. 


Reporting to the Head – Diaspora Banking, the role holder will be responsible for the growth of the Diaspora banking portfolio (Assets and Liabilities) and maintaining an excellent customer service experience for the customer through meeting the customers’ needs in a timely manner.

The Role

Specifically, the successful jobholder will be required to:
  • Own and drive the Diaspora banking proposition through selling, growing business and ensure that there is increased customer base, deposits, earnings, facility utilization and usage of all bank products and services.
  • Act as a principal point of contact for the Bank’s relationship with a designated portfolio of Diaspora customers and non-customers to all other units as customer needs dictate.
  • Analyze market intelligence across the global markets to facilitate development/enhancement of innovative products and services offered to the Diaspora customers.
  • Champion and deliver world class customer service by ensuring quality service delivery for customers within the bank’s Service Level Agreements.
  • Achieve the set growth targets for the portfolio in terms of numbers and values through pro-actively identifying cross-selling opportunities within own portfolio of customers
  • Manage Diaspora customer requests/transactions in compliance with the bank policies, procedures and guidelines with zero tolerance to operational risk & frauds.
  • Ensure the existing customer relations are well maintained to achieve high customer retention as well as building effective relationships with branches and key support functions
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
  • A Bachelor’s degree in a business related field with at least 2 years’ sales experience
  • Must have worked in team oriented environments and with good relationship management skills
  • Excellent planning and organization skills as well as be an excellent communicator with ability to set and meet stretching targets and strict deadline
  • Result driven with a track record of demonstrable networking, selling and influencing skills as well as ability to identify new opportunities
  • Demonstrate a solid awareness in operational risk and quality in driving service excellence
  • Excellent interpersonal skills with the ability to build long term, high quality and trusted relationships
This position presents an excellent step to make highly valuable contributions as a member of a growing team of talented professionals. 
If you fit the profile, then apply today! 
Please email your application in confidence to by close of business on Wednesday, 11th May, 2016. ​

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