Crowd Pesa Customer Service Representatives Jobs in Nairobi Kenya

The company is a fast growing startup in the financial services industry.
We are looking for a young and dynamic individuals to fill the following positions in our Nairobi office:

Customer Service Representative 

(2 Positions)

Duties and Responsibilities
  • Developing feedback or complaints procedures for customers to use;
  • Prepares client training material and takes lead in the training of clients.
  • Implementing customer service procedures and policies for the department;
  • Effectively work with company platforms to provide effective feedback and produce quality test results on our products across all markets
  • Keeping accurate records of discussions or correspondence with customers;
  • Finding ways of improving customer service;
  • Learning about the organization’s products or services and keeping up to date with changes;
  • University Degree in Business preferably with a bias in IT, Marketing, Communication, Public Relations or related field
  • Knowledge of customer service principles and practice
  • Process Improvement and good decision making
  • Good planning & analytical skills
  • Help Desk Experience
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject to before 15th April 2016. 
Kindly indicate current/last salary on your CV.
Only candidates short-listed for interview will be contacted.

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