International Company End User Support (East Africa) Job in Nairobi, Kenya

Job Title: End User Support – East Africa
 
Reference: EUS_2016
Recruiter: Stratostaff East Africa Ltd
 
Contract: 1 Year
 
Location: Nairobi
Available: ASAP
 
Category: Experienced
Offer: Neg.
 
Profile Introduction: Our client, an International Company, dealing with the provision of solutions in energy, healthcare, transportation and finance is seeking to recruit an End User Support in Kenya. 

 

The role is to provide timely resolution of IT related incidents, including business applications, audio visual, laptops, printers and connectivity.
Restore the normal service to the users as quickly as possible in order to allow the users to return to working satisfactorily.

Minimum Requirements

  • Bachelor’s degree in Information Systems or Computer Science
  • Bachelor’s degree in Information Systems or Computer Science
  • CCNA/ ITL Certification
  • Minimum of KCSE B+
  • Minimum of 3 years working experience
Job Specification- end user support
  • Provide first and second-line investigation, diagnosis and support of user incidents escalated form first line support
  • Support and configure end users on various standard and business applications
  • Install and configure new notebooks with the company setup image and standards.
  • Repair hardware, software, and peripheral equipment’s in liaison with the vendors for service or major/warranty fixes.
  • Support for Video conference, telepresence units and telephony systems
  • ;
  • Support the creation and documentation of processes and standards, incl. document & communications templates
  • Proactively escalate major technical issues or likely problem areas to IT management and follow-up to update users on progress or workarounds
  • Build and maintain excellent relationships with all customers of the Service Desk while maintaining quality and expectations
  • Taking users through a series of best practices as well as answering their inquiries and advising on proper use of hardware and software.
  • Equipment Handling and Inventory Management
  • Detection of possible problems and assignment of these to problem management
  • Build and maintain excellent relationships with all customers of the Service Desk while maintaining quality and expectations
  • Taking users through a series of best practices as well as answering their inquiries and advising on proper use of hardware and software
Competencies
  • Demonstrated existing knowledge of IT capabilities and significant experience of providing End user support
  • Incident Management expertise with >90% Say / Do ratio
  • Exceptional interpersonal skills, including teamwork, facilitation and negotiation
  • Familiarity with: Windows operating systems, IT Asset lifecycle management , LAN, WAN networking, audio and video collaboration solutions
  • Leverages communication and collaboration to solve problems with global peers across various functions
  • High energy, customer passion & attention to detail
  • ITIL Foundation or other quality certification
How to Apply

If you are qualified and up to the challenge send your CV to vacancies@stratostaff.co.ke


Please note that only qualified candidates will be contacted.

Our client is an Equal Opportunity Employer

Other Jobs in Kenya
Updated: April 14, 2016 — 3:39 am