IT Operations Engineer (Microsoft Platform) Job in Kenya

IT Operations Engineer (Microsoft Platform)

Job Description: Our client, a global company which offers services ranging from Sports facilities, Telecommunications, Real estate development and Industrial projects is seeking to recruit an IT Operations Engineer.

Job Purpose: Supports the organization’s operations by identifying and solving operational problems.

Job Duties:

  • Monitor and provide routine maintenance on infrastructure platform including Microsoft servers, network devices and peripherals
  • Responsible for ensuring the smooth day to day running of the IT Service Desk.
  • Responsible for ensuring IT Service Desk staff coverage, call levels and SLA compliance.
  • Responsible for providing Reports on SLA” service Level Agreement” compliance, Service Desk Metrics and IT assets
  • Initial escalation point for all user requests.
  • Carries out first line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone and via remote connection.
  • Carries out fault finding and problem solving on software and hardware issues Sets up and
  • Installs replacement IT equipment and IT Staff.
  • Carries out other administrative duties including password resetting and other related duties.
  • Provides support to the IT Operations Manager.
  • Represents the department where required.
  • Responsible for following established IT processes and supporting new ones.
  • Bachelor’s degree in engineering specialized in Computer Science, Electronics & Communication Engineering & Telecommunication Engineering.
  • Prior experience in Microsoft Lync.
  • Minimum of 2 years’ experience in IT Operations & Technical Support services
  • Basic level experience in writing & executing basic SQL queries.
  • Intermediate knowledge of IP routing, VPN & Ethernet technology and operations.
  • Networking certification from Cisco (e.g. CCNA) and Microsoft would be a plus.
  • Expert in troubleshooting.
If you meet the qualifications, kindly send your CV to clearly indicating ‘IT Operations Engineer’ on the subject line by 21st April, 2016. 
Do not attach any certificates.

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Updated: April 14, 2016 — 10:57 am