IT Operations Engineer (Microsoft Platform) Job in Kenya

IT Operations Engineer (Microsoft Platform)

Job Description: Our client, a global company which offers services ranging from Sports facilities, Telecommunications, Real estate development and Industrial projects is seeking to recruit an IT Operations Engineer.

Job Purpose: Supports the organization’s operations by identifying and solving operational problems.

Job Duties:

  • Monitor and provide routine maintenance on infrastructure platform including Microsoft servers, network devices and peripherals
  • Responsible for ensuring the smooth day to day running of the IT Service Desk.
  • Responsible for ensuring IT Service Desk staff coverage, call levels and SLA compliance.
  • Responsible for providing Reports on SLA” service Level Agreement” compliance, Service Desk Metrics and IT assets
  • Initial escalation point for all user requests.
  • Carries out first line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone and via remote connection.
  • Carries out fault finding and problem solving on software and hardware issues Sets up and
  • Installs replacement IT equipment and IT Staff.
  • Carries out other administrative duties including password resetting and other related duties.
  • Provides support to the IT Operations Manager.
  • Represents the department where required.
  • Responsible for following established IT processes and supporting new ones.
Qualifications
  • Bachelor’s degree in engineering specialized in Computer Science, Electronics & Communication Engineering & Telecommunication Engineering.
  • Prior experience in Microsoft Lync.
  • Minimum of 2 years’ experience in IT Operations & Technical Support services
  • Basic level experience in writing & executing basic SQL queries.
  • Intermediate knowledge of IP routing, VPN & Ethernet technology and operations.
  • Networking certification from Cisco (e.g. CCNA) and Microsoft would be a plus.
  • Expert in troubleshooting.
If you meet the qualifications, kindly send your CV to jobs@jantakenya.com clearly indicating ‘IT Operations Engineer’ on the subject line by 21st April, 2016. 
Do not attach any certificates.

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Updated: April 14, 2016 — 10:57 am