Luxury Hotel Ground Handlers Jobs in Nairobi Kenya

Ground Handlers (2 Positions)

Our client, a barefoot luxury boutique hotel group is looking to recruit 2 Ground Handlers for their Nairobi office. 

The ground handlers are responsible for all reservations enquiries and arrangements as well as working with the town drivers to execute these arrangements.

Key Responsibilities;

  • Communicating with the Dubai reservations team with regards to any reservations updates, amendments and required arrangements.
  • Reconfirmation of services with all service providers & ensuring that they have up to date information.
  • Updating the booking charts, ensuring that they are always kept up to date.
  • Printing and preparation of Guest documentation, when required.
  • Communicating with the Driver team to ensure that all the necessary arrangements are put in place.
  • Responsible & always being conscious of risk, security and safety at the office, reporting any concerns to the Office Manager.
  • Ensure Guest safety at all times and assist with any emergencies in town and at the property.
  • Regular communication with the Driver team, regional offices, 3rd Party suppliers & the property team.
  • Wherever possible, assist with the shamba, worm farm, recycling initiatives, educating local schools about our impact.
  • Assist in communication & co-ordination with agents & management should the guests require assistance during their trip.
  • Always attend to Guests’ requests or complaints promptly and in an appropriate manner.
  • Minimum of 2 years’ experience within the tourism industry.
  • Well-presented, well-spoken and a friendly manner are essential.
  • Valid driver’s license with a clean driving record & Public driver’s license.
  • Knowledge on reservations systems such as Fidelio or Tourplan.
  • Knowledge of popular activities/”things to do”, historical sites, restaurants and markets.
  • Great communication and organizational skills.
  • Must be able to cope under pressure and still operate effectively to meet guests’ needs.
  • Honest, have good integrity and be trustworthy.
  • Must be self-motivated and have the ability to work on your own and as a team.
  • Hardworking, eager to learn and willing to go the extra mile.
Monthly gross salary: Ksh. 35,000 – 45,000/= (Approx. 350 – 450 USD) depending on experience

Deadline: 30th April 2016   


To apply, please follow the link:
Summit Recruitment & Training, 
Blixen Court, Karen Road, 

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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