Marie Stopes Quality Assurance Advisors Jobs in Nairobi, Kisumu and Mombasa

Marie Stopes Kenya 
Job Title: Quality Assurance Advisor
Location: Nairobi, Kisumu, Mombasa
Reporting to: Deputy Director QAM
Probationary Period: 3 Months
Purpose: The key responsibility of the QAA is to work closely with the Quality Assurance manager to achieve, maintain and improve the quality management system. 
The role requires developing an understanding of capacity needs in relation to the quality service areas in question, and building strong and collaborative relationships with both technical and management staff in all programmes channels and technical leads of relevant departments in Kenya.


Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Mariestopes International.  Together we deliver quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. 
We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children by Choice Not Chance

mission driven    customer focused    results orientated    pioneering    sustainable    people centered

Summary of responsibilities

  1. Delivering clinical quality excellence across channels
  2. Carrying out medical audits
  3. Strengthening, management and referral of complication including incident reporting and investigation
Key Responsibilities and Measures
Delivering clinical quality excellence across channels
  • Tracking of clinical standards and across channels
  • Work with and involves other team members to maintain clinical standards.
  • Client satisfaction report
Carrying out medical audits
  • Ensuring that clinical audits are undertaken by a process of continual monitoring
  • Liaising with Marie Stopes international and ensure that external audits are undertaken
  • Ensures that audits  results are produced quarterly
  • Follow up action points after the audits
  • Audit reports
  • MAT meeting
Strengthening, management and referral of complication including incident reporting and investigation
  • Strengthening incident reporting and analysis across channels while creating a no blame culture
  • Ensure that  non punitive reporting policy and sending to every clinic
  • Ensure proper communication and explanation to client, family and referral hospital and support of the client and teams when serious incidents occur.    
  • Incident reports
  • Feedback
Skills and Experience


  • A degree preferably in clinical area: Bachelor Science Nursing, Bachelor Science Clinical Medicine
  • or Diploma in Clinical Medicine, Diploma in Nursing.
  • A Master’s degree in a related Clinical field will be an added advantage.
  • An experienced Trainer
  • Over 3 years’ experience in clinical supervision and training.
  • Ability to remain calm under pressure and to respond positively to frequent changes to plans (essential).
  • A high standard of written/spoken English.
  • Excellent interpersonal and communication skills (verbally and in writing), including ability to work effectively in a multi-cultural team, build relationships throughout and at all levels in the organisation and communicate effectively to a wide-ranging audience.
  • Ability to act in a conciliatory and conflict-averse manner, but also to be assertive when the situation requires it.
  • Demonstrated team player.
  • Excellent organisational and time management skills.
  • Ability to multi-task, prioritise effectively and meet changing or multiple demands and deadlines.
  • Demonstrated high attention to detail and ability to follow through tasks to completion.
  • Ability to work without close supervision and show initiative.
  • Demonstrated ability to maintain confidentiality of information.
  • Advanced computer skills.
Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:


  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
  • Drive and determination to deliver results
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to  on or before 13th April 2016. 

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Quality Assurance Advisor”

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