Retail Account Developer Job in Kenya

Vacancy: Retail Account Developer
Role Profile: The Retail Account Developer will focus on Sales growth for individual franchisees, merchandising, shop level promotions, Market intelligence, new product development, Sales activations & POS support.

This position is responsible for exceptional customer relationships that are both befitting to the Farm Shop brand, while promoting customer loyalty, product placements and outlet sales growth.


Key Responsibilities
  • Achieve/exceed Sales quota and maintain close relationships with franchisees to promote new products, close deals and ensure 100% customer satisfaction.
  • Utilize consultative selling by analyzing and understanding customer needs and trends to help them grow their Sales and profitability using our proprietary to advertise profitable brands at Shop level.
  • Conduct and check competitor product movements and promotions, feedback to the Marketing and Sales Teams. Create synergy in Marketing data tracking, shops mapping and develop improvement plans.
  • Ensure each franchise account meets Company merchandising standards including Shop layout, price labels, Shop Assistants Branding & transmit replenishment orders to the Retail Sales Manager.
  • Generate monthly iProcure reports, maintain SLA’s and POS training for Shop Assistants & Shop owners.
  • Attending to franchisee retail POS System support calls and document issues in the Sage Customer Relationship Tool while escalating to the COO and Management.
  • Support franchisee staff to record and maintain accurate inventory, sales and customer data using the iProcure POS system and capture required improvements.
  • 100% update and confirmation of Retail Product Prices to the Sage Accounting System and iProcure POS.
  • Responsible for the Company Marketing store while maintaining merchandise inventory levels.
  • Enter leads, accounts, contacts and quotes into and keep CRM information current.
  • Track opportunities in the sales pipeline and report monthly forecast against won/lost sales.
Required Knowledge, Education & Experience
  • Minimum of 3 years IT customer service experience with at least 2 years hands-on end user support
  • Excellent communication skills in English & Swahili languages. Additional local language an advantage
  • Strong stamina and ability to lift, bend, reach kneel and merchandise products
  • Familiar with retail Sales, dealers and channel management
Key Performance Indicators
  • 100 % accurate Retail Price upload on POS
  • Daily Sales Calls & order uptake
  • Weekly Sales Activation & market intelligence reports
  • Retail POS and Tablet Training & Performance Reporting
How to Apply
Click HERE to apply online

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