Customer Service Representative Job in Nairobi Kenya

Customer Service Representative

Location: Nairobi

Industry: Logistics

Our
client one of the world’s leading providers of integrated logistics
with offices in more than 100 countries is looking to recruit a Customer
Service Representative.

Duties and Responsibilities

  • Directly
    responsible for processing orders for assigned customers based on
    current agreements and quality standards and communicates requests to
    Operations Department.
  • Handle any after-hour issues that may arise.
  • Establish
    and maintain a working relationship with assigned customers and their
    representatives while keeping Customer Service Manager informed of any
    problems or potential problems that may create any alterations to
    quality procedures.
  • Communicate requests such as audits, visits and meetings to appropriate Departments.
  • Responsible
    for completing and reporting month-end closing process as per the
    established guidelines and determined timeframe. This includes
    maintaining accurate inventory numbers on customer database throughout
    the month and works in conjunction with the Inventory Supervisor to
    resolve discrepancies.
  • Organize and maintain files of assigned customer orders, completed and pending, as well as correspondence.
  • Participate
    in any required regulatory, quality process, job enhancement, customer
    directed training or the preparation of special reports as required by
    the Customer Service Manager.
  • Effectively manage large amounts of incoming calls and generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle
    complaints, provide appropriate solutions or alternatives within the
    required time frame and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and documents
  • Follow communication procedures, guidelines and policies
Qualifications
  • Diploma in Customer Service or any other related discipline.
  • At least 3 years of relevant experience in a logistics company.
  • Excellent communication skills, both written and verbal skills are essential for this role.
  • Must be computer literate
  • Candidate must be able to operate Microsoft Word and Excel programs efficiently.
To apply, send your CV and cover letter to cvs@flexi-personnel.com before 15th June 2016. 
Clearly indicate the position applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.


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