Deputy Bureau Chief & Director of Operations Job in Kenya

Job Title: Deputy Bureau Chief & Director of Operations
Department: Administration

Reports to: The Bureau Chief, Africa

Position Summary: The Deputy Bureau Chief is required to be mission – focused, strategic, inspirational and a process – minded leader with experience in scaling up operations and programs of the organization; enhancing a performance culture among a group of diverse, talented and dedicated individuals across the region. 

He/She must be a leader who is able to help deliver measurable, cost-effective results that make the vision of the organisation a reality. Importantly, he/she should have the skills, sensitivity, and personal confidence to tap into the potential that each member of the team brings to this mission. 

Reporting to the Bureau Chief,  the Deputy BC/ DOO will have both internal and external responsibilities, ranging from client and project management  including business development, framing of key approaches;  to administration (information technology, reporting, facilities management ), and human capital (HR/recruiting, mentoring, career progression). 
The DBC & DOO will partner closely with the Bureau Chief to chart the future growth of the organization’s services within the Bureau
Essential Responsibilities
Reporting to the Bureau Chief, the DBC & DOO will lead all internal operations and will have the following responsibilities:
  • Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs.
  • Identify opportunities for the organisation to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
  • Lead, coach, develop, and retain high-performance of Bureau staff with an emphasis on developing capacity in strategic analysis, people management planning and budgeting.
  • Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.
  • Ensure the continued financial viability of the bureaus operational programs through sound fiscal management.
  • Working in partnership with the ABC, create strategic plans and implement new processes and approaches to achieve it
  • Partner with the ABC in essential internal leadership activities (human resources, administration, and organizational planning).
  • Lead the performance management process that measures and evaluates progress against  set goals for the organization
  • Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff
Program Building
  • Coordinate the development of annual  work plans and budget
  • Ensure that all programmatic partners  contracts and MoUs are up to date
  • Develop/improve and implement standard operating policies and systems in relation to procurement, supply chain and logistics management and assets management.
  • Identify polices and standard operating procedures that are required for  efficient and effective performance of programs
Human Resources, Finance and Technology
  • Cultivate the values  and mission  within the organization
  • Together with the HR department , instill a “coaching” culture within the Bureau; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting
  • Work with the Finance   and budget departments  to ensure financial information enables strategic budgeting and monitoring of financial performance vs program
  • Analyze the current technology infrastructure and scope , plan for and provide guidance on technologies that support the growth of specific program areas and the organization overall
  • Manage and participate in increasing segments of information technology, human resources (recruiting, reviews, staff deployment/workload balancing, and career progression) with related internal communications and budgeting/finance duties.
  • Identify best practices and improve internal systems with an eye toward future needs and budget realities
  • Work closely with the finance team and Country Managers in the budgeting process, mentor and support staff in this area
  • Develop and implement systems for reporting, monitoring and measurement of performance in the Operations department
  • Support new  Country start ups
  • Participate in proposal preparation and granting writing
  • Share in knowledge dissemination, reporting, and communications.
External Relationship Development:
  • Manage and cultivate existing relationships with funders and partners to secure and expand revenue streams.
  • Publicly represent The Organisation with the media and external constituency groups including community, governmental, and private organizations
  • Participate in advocacy to support the organisations mission
Key Qualifications
  • As a prerequisite, the DBC & DOO must believe in the core values and management philosophy and be driven by the mission of the organisation.
  • The candidate should demonstrate a passion for breaking new ground to lead change. Beyond that, the candidate should have proven experience in scaling a multi-site organization and demonstrated ability to both lead and build the capabilities of a driven, bright and diverse team.
  • The DOO must have management experience with a not for-profit or for profit organization or similar organisation and experience in managing a “values-driven” organization.
Additional requirements include:
  • Results-proven track record of exceeding goals; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and good judgment;
  • High level of business acumen including the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
  • Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Capacity Building—ability to effectively build organization and staff capacity, developing a highly productive workforce and the processes that ensure the organization runs smoothly
  • Leadership and Organization-high capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, and learn the strengths and weaknesses of the team so as to put teams in a position to succeed
  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership
  • General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
  • Solid educational background—undergraduate degree required with MBA or similar advanced degree
  • 10+ distinguished years in a senior management position in a non for profit organization, civil society or similar organisation
  • Advanced degree or MBA degree from a recognised university
  • Track record delivering exceptional results, commanding respect, and assuming leadership roles
  • Success in roles requiring execution of multiple tasks while responding to multiple priorities
  • Proven ability to work with efficiency and  flexibility
  • Operates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interfering
  • Outstanding communication and interpersonal skills are essential
  • Passionate about the Organization’s Nonprofit’s mission and impact
  • Ability to exercise tact and diplomacy in organizational settings
  • Transparent, direct, with substance
  • Self-starter, self-disciplined
  • Remain focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations
Computer Skills
  • Proficiency in MS Word, MS Excel, MS PowerPoint
Language Skills
  • Ability to read, analyzes, and interpret the most complex documents.  
  • Ability to respond effectively to the most sensitive inquiries or complaints in English. 
Reasoning and Mathematical Ability
  •  Highest Skills: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) and its most difficult phases.
  • Ability to deal with a variety of abstract and concrete variables.
Other Skills & Abilities / Qualifications
  • Excellent interpersonal and written communication skills
  • Sensitivity to issues surrounding HIV and AIDS.
  • Demonstrates flexibility and willingness to provide coverage at other sites upon request.
Certificates, Licenses and Registrations
  • Current driver’s licenses and up to date registrations with relevant professional bodies
How to Apply
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 30th May 2016 to the Sheer Logic Management Consultants E- Mail:

NB: Please clearly indicate in the subject line as “Deputy Bureau Chief & Director of Operations”

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