Healthcare Firm Receptionist Job in Kenya

Duma Works is recruiting a receptionist for one of our clients: an award-winning healthcare firm that has a chain of outpatient medical centres, offering evidence-based medical care.

Summary: They are searching for a receptionist who can make all patients feel comfortable and satisfied, AND manage all the front office operations without breaking a sweat.

Job Description

  • Provide patients with a delightful experience at the centre: welcome patients, process their requests effectively, ensure all children have balloons, etc.
  • Keep track of all patient records and data – using paper and computer based record systems, and insurance forms.
  • Keep track of all cash and payment records, issuing patients with accurate receipts every time.
  • Build a wonderful relationship with every team member at the company to ensure that everyone is ready to help each other and that conflicts don’t linger.
  • Grow the company’s patient numbers through proactive efforts in the community and through ensuring that patients are received to the centre in a positive way.
  • Build an open community at the clinic where everybody is ready to learn from each other’s feedback and that from our patients.
  • Make decisions with confidence to deliver an excellent experience to our patients, also under pressure or when faced with complaints
  • Take patients’ vitals before they see the provider
  • Ensure no stock-outs of essential reception materials
Minimum Requirements
  • Basic computer skills
  • Secretarial / front office / administration or related studies
  • Must have spent some time doing community based projects/work
  • Fluent in English and Kiswahili
  • Comfortable with long working days and weekend work
  • Super friendly attitude
  • Experience working as a receptionist for a busy healthcare environment is an added advantage
How to Apply

If you are interested in this exciting opportunity, please send your CV and cover letter to 

As the subject line of your email, write “2220” and please make sure to include Your Full name & Phone number e.g. 2220, Barack Obama, the message body. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: 20th May 2016

* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

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