To ensure a timely and efficient coordination between Codesk ticketing system and the IBM L2 support with techno functional experience
Offering 24 Hr. incident support both on site and on call
Maintain an up-to-date hardware and software inventory
Training end users on efficient use of ICT resources.
Develop IT strategies for business forecast, work flow analysis, risk analysis and management.
Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for ERP and other business systems.
Perform other duties as delegated by the management.
Diploma or degree in IT
Qualified candidates to forward their cvs to email@example.com cc firstname.lastname@example.org by latest 10th May 2016