Beauty Products Shop Manager Job in Nairobi Kenya (35K)

A leading company in cosmetics is seeking to recruit experienced, results oriented, aggressive, friendly personnel with leadership skills and experience in makeup application to fill the position of Shop Manager – Beauty Products.

Location: Nairobi

Type: Permanent
 
Salary: KES. 30,000 – KES 35,000 plus commissions on hitting the targets

 

Reports To: Sales and Marketing Manager (Retail)
 
Job Purpose
  • Maintaining and increasing sales of company’s products.
  • Training and development of Beauty Consultants and Sales Executives on weekly basis
  • To be in charge of  leadership the team at the shop/kiosks including discipline cases
  • In charge of customer service at the shop
  • To inspire and couch Beauty Consultants to deliver exceptional service.
  • To lead the team to hit sales
  • In charge of reconciling the shop accounts
  • To identify and explore opportunities to grow sales, ensure optimum stock range and availability, whilst maintaining strict cost and stock control.
Principal Accountabilities
  • Naturally meet or exceed targets set for the shop
  • Ensure standards of cleanliness within the shop
  • Understanding ALL the products in details and be passionate about delivering
  • Report all damages/repairs to the Operations Manager as soon as possible
  • Ensure that all testers within the shop are continuously in stock and maintained in compliance with the hygiene standards.
  • Ensure stock is kept full at all times within the shop
  • Leading, motivating and coaching the team and maintaining the discipline
  • Making the shop/kiosk a friendly place to shop and ensure all guests at the shop are received in a friendly, prompt and courteous service.
  • Provide timely reports to management including calendar activities, sales calls, sales reports, shop accounting etc.
  • Building strong client relationships and providing superior customer service at the shops
  • Product demonstration and promoting the sales of cosmetics.
  • Implement and support new promotions and product launches
  • Inform guests of current promotions, events, and services within the shop
  • Responsible for presenting an image at all times that reflects the knowledge of cosmetic lines sold by the company
  • Routinely do makeup applications, skincare analysis, and product demonstrations to the clients
  • Training Beauty Consultants on make up application
Key Performance Indicators
  • Meeting overall sales target
  • Overall Average Pieces of Products Per Customer(APPPC) at the kiosk (at least 2.5 per client)
  • Kiosk customer details properly recorded (number and email)
  • Reconciliation of kiosk sales (Sending money in time (cash), Signed receipts by customers (for PDQ machine),Doing products returns appropriately and Petty Cash/float Management
  • Customer satisfaction level
  • Number of trainings to Beauty Consultants
  • Loss calculation for the kiosk and damaged products
  • Measures put in place to prevent loss of products
  • 100% clock in and clock out  (Your team)
  • Timely appraisal for your team
  • Kiosk cleanliness
Experience / Qualifications
  • MUST have experience in cosmetics retail and/or product specialist/sales experience in retail
  • MUST use make ups on daily basis
  • Excellent customer service skills and committed to providing superior service
  • Committed to building relationships with customers
  • Energetic and dependable, motivated and results driven
  • Must be willing to work a flexible schedule based on business needs which include evenings, weekends, and holidays.
  • Worked with or have genuine interest in beauty products
  • Recent experience of managing in a customer facing environment
  • Recent experience of being accountable for a team, stock and procedures
  • An understanding or experience of working towards targets
  • A great trainer
  • Able to build relationships and relates well to all kinds of people.
  • Demonstrates significant competency in sales of FMCG.
Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to info@royalagencies.org’

Only the shortlisted candidates will be contacted.


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