Customer Service Representative (Auto Parts / Vehicle Service) Job in Kenya

Customer Service Representative – Auto Parts / Vehicle Service

Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Representative support to both internal and external customers.

Duties and Responsibilities

  • Increase customer retention by contacting customers in for the following ways but not limited; service and purchase experience, service appointment confirmation, and contacting non-returning customers.
  • Update customer contact information as new information becomes available.
  • Alert service department if changes are made.
  • Answer inbound calls from customers promptly and professionally regarding anything.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
Requirements
  • Exceptional phone etiquette
  • Excellent listening skills
  • Customer service skills
  • Positive attitude
  • Commitment to delivering high level of customer service
  • Well groomed
  • Ability to work on your own or as a team.
  • Minimum 1-year sales and customer service experience.
  • Good communication skills.
  • Certificate/diploma in sales and marketing, customer service
Ladies encouraged to apply

Compensation: 15K

Location: Ngong Road

Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 21st June 2016

Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.


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