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Hospitality Industry Client Service Executive Job in Kenya (70K)

Job Title: Client Service Executive – Hospitality
Salary: 50K -70K
Our client is an investor in the hospitality industry dealing with luxury holiday apartments. 
They are looking to hire a client service executive to handle all incoming enquiries generated from media marketing and branding campaigns.

Duties and Key Responsibilities
  • Liaising with colleagues and key spokespeople
  • Liaising with and answering enquiries from media, individuals and other organizations, often via telephone and email
  • Communicating goals and action plans for customer development and retention, providing analysis of existing programmatic materials as well as customer retention rates and opportunities for improvement.
  • Initiate internal communications, including developing newsletter content, email blasts, event announcements, etc
  • Ensure all enquiries are accurately acknowledged and tracked
  • Respond promptly to inquiries from prospective clients, members and others.
  • Assist in creating and updating marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
  • Assist the directors and management committee as necessary in planning and executing events and day-to-day operations of the office.
  • Updating the public on events and as may be instructed from time to time.
Qualification and Skills
  • Degree in related field
  • At least 3-5 years work experience in similar role preferably in the Hotel industry
  • Excellent customer service and handling skills
  • Excellent communication skills, both oral and written
  • Presentable and very polished
  • Adept at making a sales pitch, comfortable with fundraising, and recruiting new corporate partners
  • Ability to nurture ongoing relationships with corporate partners to ensure solid retention each year
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Client Service Executive – Hospitality) to before Friday 10th June 2016.
Kindly indicate current/last salary on your CV. 
N.B: We do not charge any fee for receiving your CV or for interviewing. 
Only candidates short-listed for interview will be contacted.

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