IT Business Analyst Job in Kenya

Position: IT Business Analyst
Kes 50,000 gross
Job Duties and Responsibilities  
Support activities: 
  • Work independently and proactively to manage customer issues and to ensure a positive customer experience 
  • Manage issue escalation and resource scheduling  
Customer Management 

  • Maintain customer communication, and regularly update Implementation managers 
  • Manage customer expectations regarding issue priority, resolution time and workaround acceptance 
  • Proactively communicate with customers to ensure a positive customer experience  
Diagnostic and Problem Solving Skills
  • Have a problem solving approach to understanding the customer’s business and translating them to solutions within the software. 
  • Be resourceful in leveraging internal knowledgebase, technical resources and knowledge from seniors when implementing solutions 
  • Conduct detailed technical diagnostics of customer software issues  
Internal Documentation 
  • Accurately document all customer interactions related to a implementations and software support for future reference and knowledge transfer 
  • Must have at least 2-3 years Technical/Finance work experience 
  • Working knowledge of accounting or financial applications is an asset 
  • An Accounting/Finance degree or diploma together with Technical Diplomas
  • Accounting experience is a definite asset 
  • Must have understanding of Microsoft SQL Server and database systems 
  • Experience with virtualization VMware, Hyper-V technology is an asset 
  • Superior communication and presentation skills 
  • Strong organizational ability is required as the candidate will be required to manage multiple projects concurrently 
  • Must have strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of the Software 
  • Willingness to take on non-routine special assignments
  • Must be comfortable working in a project environment interacting with senior level executives including CFOs, VPs and other line finance staff 
  • Comprehension of financial concepts/ terminology is required  
How to Apply
Send your CV, detailed cover letter, to  using the subject line IT Business Analyst. 
Kindly state your current and expected salary.

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