Jubilee Insurance Business Analyst (Actisure) Job in Kenya

Jubilee Insurance
Medical Department
Position: Business Analyst – Actisure
Ref: HRJIC228
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. 
Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. 


Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. 
Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. 
For more information, visit www.JubileeInsurance.com. 

We currently have an exciting career opportunity for Business Analyst – Actisure
The post holders will report to the IT Manager and will be based in the Head Office.

Role Purpose: In liaison and with direction from the IT Manager, the resource will be required to engage with the business through formal Systems User Groups (SUGs) to examine existing business models and processes with a view to determine operational objectives for the purpose of improving efficiency, user experience and lower operational costs. 

This applies to JICK and across the region


  • Elicit requirements using meetings, interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with users to analyze information needs and functional requirements and deliver the Use case and Functional requirements (Business Requirement) Document as needed
  • Collaborate with systems analysts and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
Key Competencies
  • Teamwork
  • User engagement
  • Attention to detail
  • Successfully engage in multiple initiatives simultaneously
Qualification and Experience
Academic Qualifications
  • Bachelor of Science Degree in Computer Science from a recognized University
  • Professional Certifications (Oracle, Microsoft)
Functional Skills
  • Ability to engage with business users
  • Good  domain knowledge on insurance
  • Work independently with users to define concepts and under direction of project managers
  • Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Be the liaison between the business units, technology teams and support teams
Relevant Experience: At least 4-6 years of experience in analytical work both in technology and business fields.

How to Apply

All applications should be made through Recruitment@Jubileekenya.com  by COB on 4th July, 2016.

Please Note: The subject matter of the application should be the code and the title of the job applied for. E.g. HRJIC228– BUSINESS ANALYST-ACTISURE-IT DEPARTMENT.

Hardcopy CVS will not be accepted.

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Updated: June 23, 2016 — 12:27 pm