Multinational Logistics Firm Client Operations Manager Job in Kenya

Our client a leading multinational Logistics firm is currently seeking to fill the position of a Client Operations Manager
The incumbent will be tasked with a duty to supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client.

Roles & Responsibilities:

  • Inform N-1 of the entity strategy  and communicate on required alignments
  • Set goals in terms of quality of service
  • Assess the performance of N-1 Key performance indicators.
  • Develop & maintain the competencies
  • Ensure a smooth transfer of files/issues when change of N-1
  • Ensure the correct application of induction program for newcomers
  • Apply the leave management policy
  • Alert the client in case of operational issues that have been escalated by the operators
  • Provide support to credit control in case of cash collection issues
  • Follow up on Consignments and ensure that clients have been updated on the status
  • Ensure that SOPs are applied at each step of the business process
  • Allocate the files to be processed to Operators
  • Validate the opened file before the process begins Check the file processing progress  and ensure that the different process documentation/ electronic capture in the business software are well done
  • Assist Operators and other staff members in case of operational issues
  • Ensure that files are regularly archived physically & electronically, Implement all necessary actions to improve the quality of processing
  • Control the quality of formalization & documentation of the files
  • Get to know the exact details of quotations related to operations in progress
  • Select the most adapted means to the operations to be performed, with respect to quotations validated by the client
  • Validate the supplier invoice file allocations & amounts
  • Validate the client invoices and corresponding attachments Check the disbursements of each file
  • Alert/Inform N+1 when a quotation is not compliant with operations to be performed
  • Monitor the costs level of the COM (in line with budget). It includes salary, extra-hour follow-up, special fees…
  • Control that costs allocated to COM unit belong to it
  • Alert N+1 in case of significant operational issues
  • Inform N+1 and Sales department of all quotations that are non-compliant with gross margin, turnover &  feasibility
  • Identify & work on the issues raised during the file processing whether in the responsibility scope or not
Minimum Requirements
  • Bachelor’s Degree in a Business Field (supply chain Preferred)
  • Diploma in Logistics and Distribution
  • 5 years’ experience in Clearing & Forwarding (sea freight & Air freight)
Application Procedures:
Qualified & Interested Candidates to send in applications to;

The Recruiter
Frank Management Consult

Email: CC on or before 6th July, 2016


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