GA Insurance ICT Manager Job in Kenya

Job Title: ICT Manager

Job summary: Reporting to the Chief Executive Officer, The incumbent shall be responsible of the following overall responsibilities:

  • Strategic planning for ICT in line with the short / medium term Corporate strategy,
  • Implementation and operational management of the organization’s ICT needs, including the implementation and integration of system and technology initiatives necessary to achieve organizational goals.
  • Budget planning, procurement, negotiations, contracts, SLA, payments & vendor relationship, ICT & business projects, solution evaluation, selection & implementation,
  • Develop, recommend and document ICT policies, standards, procedures, organization structure, staff matters,
  • Management / User support & consultancy in terms of technology solutions, processes, integrations, security controls, business continuity, technology trainings, optimization and utilization of technology, solution design & assessment,
  • Group companies – Provide technology support & consultancy; solution evaluation & selection; support for documentation including policies, procedures, contracts, SLA.
Key Duties
ICT Strategic & Operational Management:
  • Planning, preparation and recommendation of ICT Strategies and Objectives. Oversee the execution of agreed ICT strategic plan,
  • Planning and recommendations for ICT Organizational structural changes to handle business growth needs and requirements,
  • Regular review of ICT capacity and skills, Resource planning and provide relevant support and recommendations,
  • Planning and preparation of ICT Budget.
  • Coordinate and supervise ICT Procurements.
  • Provide ICT technical inputs to the Management to facilitate effective decision making,
  • Provide update on various ICT initiatives to the Board.
  • Oversee the implementation of various audit (internal & external) recommendations and provide regular updates on ICT Risks and ICT Audit Action Points to BRC and BAC
  • Provide all necessary information and details to the IT Steering Committee and under various discussion points to facilitate effective decision making.
  • Participate as member in various Project Steering Committees and provide technical inputs and support for Business Projects & New initiatives
Management of ICT Department
  • Review and implementation of ICT procedures prior to approval,
  • Provide technical knowhow / training to ICT team and monitor regular performance and provide relevant feedback to HR,
  • SLA performance assessment of all ICT Infrastructure, Applications and Services,
  • Authorization for the systems tasks handled by ICT,
  • Review ICT Projects / activities and enhance & optimize ICT capabilities,
  • Review, recommend and implement System Change / Configuration Management, system design / process,
  • Review / analyze system / solution design and executions,
  • Provide regular guidance to the ICT team and monitor overall achievement of targets against agreed deadlines;
  • Coordinate procurement process as per the approved guidelines,
  • Coordination / Liaison with vendor to monitor and close escalated issues for ICT Sections;
  • Monitor & follow-up service availability matters internally and externally for systems under ICT Sections;
  • Review, recommend and implement parameterization / configurations as per process and procedures for performance optimization for systems under ICT Sections;
Projects Management
  • Provide technical support / resources for Business Projects,
  • Provide Project Management for projects initiated under ICT Sections, Facilitate procurement process as per the approved guidelines. 
  • Provide inputs and recommendations to facilitate designing, review & approval of Requirement Specification document.
  • Coordinate System Integration Testing (SIT) and provide technical support for User Acceptance Testing (UAT)
  • Coordinate and provide support for Go Live / Handover including User Access Management, System/Technical Manuals and technical trainings.
ICT Governance, Quality Control & Service Availability:
  • Supervise and provide inputs for external and internal ICT audits / assessments,
  • Review and monitor service availability under ICT Sections
  • Periodical review of ICT processes and procedures
  • Monitor technology optimization & control activities
  • Monitor BCP /DR related activities
  • Critical review of Contracts and SLA for ICT and business projects to ensure the stipulated terms and conditions are acceptable to the bank (avoid hidden risks and costs)
Academic Qualifications
  • Masters in Business Administration is an added advantage
  • Bachelor’s Degree in Computer Science, IT ,Computer Engineering or Information Systems
Professional Qualifications
  • MCSE, MCSD, MCCP, ITIL, Prince 2, PMP and/or, CISA
  • VMware, NETAP infrastructure
  • Oracle, SQL
  • Experience in Microsoft .NET, Visual Basic and HTML.
  • Experience working with an ERP system.
  • At least 12 years’ experience in data processing, hardware platforms and enterprise software applications, with 5 years in Management level
  • Technical experience in systems , databases and web development and in user support.
Other Skills and Competencies:
  • Communication and interpersonal skills.
  • Leadership and management skills.
  • Organizational and time management skills.
  • Planning and execution capabilities.
  • Customer handling skills.
  • Keeping abreast of existing and emerging information & communications technologies Experience in BFSI (especially in Insurance) segment. Understanding of insurance processes, technologies and best practices.
  • Ability to analyze and recognize areas of risk, control and improvement which can be impacted by ICT analytical, troubleshooting & problem solving skills.
  • Vendor relationship management skills.
  • Strong negotiation skills for ICT related procurement and supplier relationship management.
If you meet the above minimum requirements, send your c.v to indicate the position applied for on the email subject line so as to be received on or before 29th July 2016. 
Only short listed candidates will be contacted.

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Updated: July 11, 2016 — 12:37 pm