GA Insurance ICT Manager Job in Kenya

Job Title: ICT Manager

Job summary: Reporting to the Chief Executive Officer, The incumbent shall be responsible of the following overall responsibilities:

  • Strategic planning for ICT in line with the short / medium term Corporate strategy,
  • Implementation and operational management of the organization’s ICT needs, including the implementation and integration of system and technology initiatives necessary to achieve organizational goals.
  • Budget planning, procurement, negotiations, contracts, SLA, payments & vendor relationship, ICT & business projects, solution evaluation, selection & implementation,
  • Develop, recommend and document ICT policies, standards, procedures, organization structure, staff matters,
  • Management / User support & consultancy in terms of technology solutions, processes, integrations, security controls, business continuity, technology trainings, optimization and utilization of technology, solution design & assessment,
  • Group companies – Provide technology support & consultancy; solution evaluation & selection; support for documentation including policies, procedures, contracts, SLA.
Key Duties
 
ICT Strategic & Operational Management:
  • Planning, preparation and recommendation of ICT Strategies and Objectives. Oversee the execution of agreed ICT strategic plan,
  • Planning and recommendations for ICT Organizational structural changes to handle business growth needs and requirements,
  • Regular review of ICT capacity and skills, Resource planning and provide relevant support and recommendations,
  • Planning and preparation of ICT Budget.
  • Coordinate and supervise ICT Procurements.
  • Provide ICT technical inputs to the Management to facilitate effective decision making,
  • Provide update on various ICT initiatives to the Board.
  • Oversee the implementation of various audit (internal & external) recommendations and provide regular updates on ICT Risks and ICT Audit Action Points to BRC and BAC
  • Provide all necessary information and details to the IT Steering Committee and under various discussion points to facilitate effective decision making.
  • Participate as member in various Project Steering Committees and provide technical inputs and support for Business Projects & New initiatives
Management of ICT Department
  • Review and implementation of ICT procedures prior to approval,
  • Provide technical knowhow / training to ICT team and monitor regular performance and provide relevant feedback to HR,
  • SLA performance assessment of all ICT Infrastructure, Applications and Services,
  • Authorization for the systems tasks handled by ICT,
  • Review ICT Projects / activities and enhance & optimize ICT capabilities,
  • Review, recommend and implement System Change / Configuration Management, system design / process,
  • Review / analyze system / solution design and executions,
  • Provide regular guidance to the ICT team and monitor overall achievement of targets against agreed deadlines;
  • Coordinate procurement process as per the approved guidelines,
  • Coordination / Liaison with vendor to monitor and close escalated issues for ICT Sections;
  • Monitor & follow-up service availability matters internally and externally for systems under ICT Sections;
  • Review, recommend and implement parameterization / configurations as per process and procedures for performance optimization for systems under ICT Sections;
Projects Management
  • Provide technical support / resources for Business Projects,
  • Provide Project Management for projects initiated under ICT Sections, Facilitate procurement process as per the approved guidelines. 
  • Provide inputs and recommendations to facilitate designing, review & approval of Requirement Specification document.
  • Coordinate System Integration Testing (SIT) and provide technical support for User Acceptance Testing (UAT)
  • Coordinate and provide support for Go Live / Handover including User Access Management, System/Technical Manuals and technical trainings.
ICT Governance, Quality Control & Service Availability:
  • Supervise and provide inputs for external and internal ICT audits / assessments,
  • Review and monitor service availability under ICT Sections
  • Periodical review of ICT processes and procedures
  • Monitor technology optimization & control activities
  • Monitor BCP /DR related activities
  • Critical review of Contracts and SLA for ICT and business projects to ensure the stipulated terms and conditions are acceptable to the bank (avoid hidden risks and costs)
Academic Qualifications
  • Masters in Business Administration is an added advantage
  • Bachelor’s Degree in Computer Science, IT ,Computer Engineering or Information Systems
Professional Qualifications
  • MCSE, MCSD, MCCP, ITIL, Prince 2, PMP and/or, CISA
  • VMware, NETAP infrastructure
  • Oracle, SQL
  • Experience in Microsoft .NET, Visual Basic and HTML.
  • Experience working with an ERP system.
Experience
  • At least 12 years’ experience in data processing, hardware platforms and enterprise software applications, with 5 years in Management level
  • Technical experience in systems , databases and web development and in user support.
Other Skills and Competencies:
  • Communication and interpersonal skills.
  • Leadership and management skills.
  • Organizational and time management skills.
  • Planning and execution capabilities.
  • Customer handling skills.
  • Keeping abreast of existing and emerging information & communications technologies Experience in BFSI (especially in Insurance) segment. Understanding of insurance processes, technologies and best practices.
  • Ability to analyze and recognize areas of risk, control and improvement which can be impacted by ICT analytical, troubleshooting & problem solving skills.
  • Vendor relationship management skills.
  • Strong negotiation skills for ICT related procurement and supplier relationship management.
If you meet the above minimum requirements, send your c.v to careers@gakenya.com indicate the position applied for on the email subject line so as to be received on or before 29th July 2016. 
Only short listed candidates will be contacted.


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Updated: July 11, 2016 — 12:37 pm
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