Hotel Operations Supervisor Job in Kitisuru, Nairobi, Kenya

Hotel Operations Supervisor

Our client a fast growing hotel, situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team. 

The Hotel offers restaurant, conference and room service.

Location: Kitisuru, Nairobi

Summary:  To ensure the proper execution of Front Desk, Housekeeping, Laundry, Maintenance and Food Service standards.


Essential Duties and Responsibilities include the following.  
Other duties may be assigned. 
  • Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
  • Plans dining room, bar, and banquet operations.
  • Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
  • Requisitions supplies and equipment.
  • Processes reservations and advance registration payments.
  • Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
  • Answers patrons’ complaints and resolves problems.
To perform the job successfully, an individual should demonstrate the following competencies:
  • Identifies and resolves problems in a timely manner
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
  • Sets expectations and monitors delegated activities
  • Inspires and motivates others to perform well
  • Takes responsibility for subordinates’ activities
  • Improves processes, products and services.
  • Understands business implications of decisions
  • Works within approved budget.
  • Is consistently at work and on time
  • Ensures work responsibilities are covered when absent.
  • Prioritizes and plans work activities.
  • Approaches others in a tactful manner.
  • Observes safety and security procedures.               
  • A four year college degree and experience in the hospitality industry
  • More than two years experience in a management capacity within a service organization.
  • Knowledge or formal school courses of basic Accounting and Finance principles.
  • Ability to communicate in a professional business setting both verbally and in writing.
  • Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
  • Experience in supervision of 5 or more employees.
  • Experience in cash and credit card handling.
Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 22nd July 2016

Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.

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