IT Support Technician Job in Kenya

IT Support Technician
 
Requirements
  • Have a degree in Computer Science e or equivalent.
  • Have knowledge and skills in Systems and Network administration.
  • Be aware of IT trends and opportunities
  • Have at least 4 years’ experience.
  • Ability to trouble shoot and fault diagnosis skills for PCs
  • Have excellent repairs and maintenance skills
  • User training skills & support
  • Have analytical and reporting skills
  • Have excellent communication and inter personal skills.
  • Have thorough understanding of IT support areas such as software, hardware and internet security
  • Troubleshooting knowledge of Apple machines will be an added advantage.
Duties and Responsibilities
  • To log support calls and document their outcome to facilitate the resolution of common queries.
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software.
  • To liaise with colleagues in the department to ensure continuity of service for all users.
  • To provide at all times a professional, courteous and rapid response to individual users.
Interested candidates should email a cover letter and a copy of resume to hr@familymedia.tv by COB 29th July 2016 with the job title “IT Support Technician” as the email subject.


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Updated: July 6, 2016 — 2:34 pm
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