Network Operations Center Senior Engineer Job in Kenya

Position: Senior Engineer –  Network Operations Center   
Department: Network Operations Center.

Reports to: Network Operations Center Manager   

Work Status: 8:00am – 5:00pm, On call Night and Weekends

Direct Reports: 0
Endorsed by: CTO


Job Purpose: Function exists to ensure smooth flow of daily operations to the company Live Network, the Underlying local and international infrastructure and its Supported Technologies ensuring Optimal availability of up to 99.9% on Clients Services. 

The docket aims at expeditiously Identifying, Handling and Resolving all Network related Outages and anomalies within the set SLA’s.

The Team Leader shall Plan, coordinate, lead and organize NOC activities and in addition be in charge of the NOC Engineers.

Key Responsibilities:

Staff Management

  • Preparation of duty shift schedules for the team
  • Ensuring availability of adequate team members for any given shift
  • Addressing individual staff requests/requirements and replacement of unavailable team members
  • Training team on workplace procedures/processes and the infrastructure and how to go about their day to day work
  • Encourage teamwork and cross-functional cooperation between teams.
  • Work alongside the team members to ensure efficiency and that faults are  resolved within the set SLA
Task & Performance Management
  • Identifying tasks to be carried out to ensure smooth running of the NOC team
  • Allocating tasks to team members, equitably and to ably skilled individuals
  • Work alongside the team members to ensure efficiency and that faults are  resolved within the set SLA
  • Ensure timely fault resolution within 4 hours of occurrence
  • Identifying required reports, as per requirements from Management
  • Developing report templates to serve the requirements of reports as requested
  • Ensure that outage and performance reports are generated as desired pattern and delivered on time to the customers.
  • Daily/weekly/monthly/ad-hoc report generation on NOC operations to the HOD as required
Managing of Communication
  • Ensure smooth communication flow between HOD and the NOC team members
  • Ensure inter-departmental communication, between the NOC unit and other departments
  • Communicating to NOC team members on the departmental goals, vision and expectations.
Escalation Management
  • Providing a point of escalation, from the NOC Unit to other relevant departments or vendors.
  • Providing expertise to issue/items escalated to the NOC department where possible.
  • Making follow-up and updating relevant persons as regards faults which have been escalated to the NOC department
  • Identify training needs of  the NOC Team, to effectively meet the company network needs
  • Train team members on the technical and operational aspects of the organization
  • Provide advisory input to other company departments to meet company network / NOC needs
Performance measures:
  • Core Network elements and services availability of 99.9%
  • All shifts are adequately covered by ensuring a duty roster is always in place monthly.
  • All trouble tickets updated with accurate details and closed after fault is resolved.
  • All reports are generated within the required time and accurate reports are sent to management in time as required 100% of the time.
  • Study daily NMC handover reports and ensure accurate network reporting
  • Ensure that all leave for Network Management Center Engineers is planned 100 % in time.
  • Ensure that all planned maintenance and activities notifications are sent to internal Customers (CC and CSS) 72hours in advance of planned date unless for emergency curative maintenance.
NOTE: You will be measured on a daily basis on aspects of Team work, communication, integrity, interpersonal, decision making, thinking ability, judgment, time consciousness and all personal attributes related to your job  based on your behavior and interactions with the other stakeholders.

Working Relationships: NOC Team leader reports to the NOC Manager; The Team leader is the point of contact between the NOC team and the NOC manager.


  • Daily interaction with Senior and NOC Engineers and other Network Operations Engineers to ensure NOC operations run smoothly
  • Escalations to NOC Manager  and other departments where necessary
  • Encourage teamwork and cross-functional cooperation between teams
  • Interaction with the Management (EXCO team) through Mail and SMS Platform for escalation of critical network faults
  • Manage all escalated faults to NOC
  • Occasional interaction with Service contractor’s technicians.
  1. To escalate on Backbone fiber connections when down for resolution, updates and RCA.
  2. To coordinate on planned Maintenance activities aimed at).
  • Interaction with Vendors where necessary
  1. To Escalate faults as per the Severity Levels

Working Conditions:

Decision making authority;

  • Come up with Shift working schedules/arrangements as guided by Company HR Policies
  • Decision on whether to carry out Network change Request depending on service impact
  • Evaluation of team members individual training needs
  • Evaluation of team members individual development (promotions, Remunerations etc)
  • Evaluating and initiating a change or maintenance request depending on service impact.
Work Environment
  • Mode of work is 8.00am-5.00pm and on call 24/7.
Resources controlled & financial responsibilities etc.
  • Cab Usage to drop and pick team on shift /Duty
  • Airtime Allocation for NOC team members
Required Education
  • University degree in relevant field (Electrical and Electronic Engineering, Telecoms, Computer Science / IT) with at least 3yrs of experience in ISP/Telecommunication environment  
Industry Knowledge :
  • Cisco/Alcatel/Alvarion/Siemens certifications are an added advantage
Required Skills
  • Strong understanding of Ethernet, VLAN, SDH,WDM Microwave & IP MPLS.
  • Strong Understanding of Alcatel SDH and ECI Transmission Equipment.
  • Strong technical and analytical skills necessary in solving Layer 1-3 problems.
  • Experience in troubleshooting network related problems such as latency, alarms, jitter, packet loss/drops on Metro, Regional and BH networks built on various equipment vendors.
Required Personality
  • Proven ability to function in a self-directed environment.
  • Strong problem solving ability
  • Positive, proactive, and ready to embraces change.
  • Strong written and verbal communication skills.
  • Ability to work independently
  • Team Player
Apply in confidence to

Only shortlisted candidates will be contacted.

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