Ona Director of Client Solutions Job in Nairobi, Kenya

Ona Kenya Limited.
Director of Client Solutions
Nairobi, Kenya
About Ona: The world’s leading humanitarian and development organizations rely on Ona to improve their impact and accountability. 
To help organizations use data effectively, Ona developed Ona Data, a mobile data collection and visualization platform. Ona offers platform-based custom technology solutions, and consults on data related issues.


Ona Data is in active use by thousands of users globally including organizations like World Bank, World Food Programme, Department of International Development (DFID), World Health Organization (WHO), Mercy Corps, and the International Rescue Committee.

Our consulting work is challenging, takes us to difficult places, and has direct impact. In the past two years, Ona has successfully delivered projects in over 12 countries. 

These include developing the vote tallying software used in Libyan elections, supporting WHO and the government of Sierra Leone in the Ebola response, providing a lead technical support role to the DFID Somalia Humanitarian Programme, and supporting the Government of Nepal in conducting the post-earthquake damage assessment.

We are seeking a Director of Client Solutions to help operationalize and manage the delivery of software and data solutions to our clients and partners. 

This will include helping to formalize the project management systems used at Ona, from requirements gathering to delivery. 
The Director will provide leadership and supervision to Ona’s project managers and engineering leads. This person will be responsible for developing and maintaining high-level relationships with clients. 
The Director will play a key role in assisting the CEO and Kenya Country Director to develop and pursue new business opportunities.
This includes meeting with potential clients to present Ona’s services and working with clients to go from concept to finalized proposal. 
Most importantly, we are seeking a leader that can help Ona continue to grow both from a revenue, impact, and cultural standpoint. 
We seek a candidate with the ideas, motivation, and experience to help positively shape the direction of our team, growth, and impact.

Key Responsibilities


  • Assist in development and formalization of project management systems and practices related to the delivery of software and data solutions to clients.
  • Track and manage use of resources to ensure the successful delivery of projects on budget while maintaining a high level of customer satisfaction.
  • Day-to-day supervision and mentorship to project managers and engineer leads to ensure they understand, adopt, and benefit from new management systems.
  • Be the high level point of contact with clients as necessary, providing support to the project delivery team.
  • Work with with operations manager to reduce risk by ensuring routine invoicing and managing cost overruns with change-orders.
  • Work closely with the platform and support team to translate client requirements for consideration into the platform roadmap. This requires developing a deep understanding of Ona’s platform offerings and how they can create value for clients.
 Business Development
  • Assist in meeting with new clients and explain Ona’s offerings. This requires an ability to quickly translate requirements into a formalized proposal and budget.
  • With the sales and marketing teams, ensure customer success by helping existing clients continually benefit from Ona’s services.
  • With the leadership and marketing teams, develop a software and data solutions strategy for the Kenyan market.
  • As part of the company’s leadership team, develop and implement the company strategy. This includes opportunities to pursue new business or market opportunities.
  • Work with the Kenya director and operations manager to develop and review the financial pipeline and company revenue projections.
  • Play an active role in the day-to-day leadership of the Kenya team. This includes mentoring junior colleagues, helping communicate company vision, voting on strategic decisions, and strengthening company culture.
 What we are looking for:
  • BA/BS in Computer Science, Engineering, Math, Business, Accounting/Finance or International Development.
  • MBA or Masters International Development, Engineering or a professional degree i.e. CPA a strong plus.
  • 10+ years of work experience in a related field. Ideal candidates will have 3-5 years of formal consulting experience gained working in a technology, design or consulting firm.
  • The ideal candidate with have a strong tech background and well versed in software development and delivery. Candidates, however, with exceptional management experience and a keen interest to learn technology will be considered.
  • Someone with strong analytical and strategic skills. Person should be very good in Excel and comfortable doing basic financial costing and modeling.
  • Someone with past experience working in humanitarian and development projects is a strong plus but not required.
  • A great communicator and listener. Being comfortable with and enjoying working across different cultures (and time zones) is paramount.
  • Curious about the world. Willingness and flexibility to occasionally travel is desired.
  • Someone who can demonstrate strong experience managing successful projects and building teams. Ability to demonstrate prior use of formal project management systems like PRINCE a plus.
  • Someone who is quick, enthusiastic, and has an extremely high level of detail and organization. Flexibility, curiosity, and multi-tasking are key given the ever-evolving nature and complexity of our work.
  • Someone of high integrity who shares our values and and wants to create meaningful impact.
  • Someone excited to work in, or with past experience working in, a fast-paced startup environment.
To apply
Please send the following to jobs+director@ona.io:
  • Note describing why you are interested in working at Ona
  • Resume
  • List of references (required if selected for an interview)

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