Technical Support Specialist Job in Kenya – Telkom Mobile Financial Services

Position: Technical Support Specialist – MFS 
 
Region: Nairobi
 
Reporting to: Technical Program Manager – MFS
 
Range: R2L
 
Department: IT & Networks

Role Purpose:  Providers level 2 technical support for Telkom Mobile Financial Services systems.
 

Key Duties and Responsibilities
  • Execute operations and maintenance/housekeeping activities for the systems.
  • Assist in maintaining up to date technical operations and maintenance documentation.
  • Execute service requests on behalf of end users.
  • Log and Update incident and problem tickets in a timely manner, ensuring that status on major incidents is reported back to the service desk in alignment with SLAs.
  • Pro-actively monitor systems alerts and logs in order to determine whether service availability/performance is affected. This includes application level alerts, database alerts and infrastructure alerts (e.g. storage subsystem).
  • Ensure that system logs are rotated in a timely manner in order to free-up disk space.
  • Work closely with the Data center teams to ensure backups and infrastructure-level maintenance is performed.
  • Contribute to monthly service availability reports.
  • Monitor and plan for capacity and technology upgrades
Academic / Professional Qualifications
  • Degree or  equivalent in telecommunications, IT or related field
  • IT Support background required
  • ITIL qualification desirable
  • Telco project management desirable in Billing/BSS domains
  • Mobile Money systems experience beneficial
  • Linux – good knowledge Redhat or other Linux O/S.
  • Oracle 11/12 DBMS support experience, including SQL DDL and DML experience
  • Nagios IT Management Suite desirable.
Professional Skills:
  • Linux – good knowledge Redhat or other Linux O/S.
  • Oracle 11/12 DBMS support experience, including SQL DDL and DML experience
  • Nagios IT Management Suite
  • Results orientated
  • Strong communication skills
  • Ability to work in high-pressure support environment
How to Apply

This position is opened to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest  22nd  July 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field. 
Only shortlisted candidates will be contacted.


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Updated: July 11, 2016 — 7:51 am
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