Telkom Kenya Business Analyst (Carrier Services Division) Job in Nairobi

Position: Business Analyst
Region: Nairobi
Reporting to: Head of Traffic Management & Coordination
Range: R3
Department: Carrier Services Division

Role Purpose: The Business Analysts is responsible for management of Wholesale voice traffic including daily monitoring, routing and billing

Key Duties and Responsibilities


1.1 Operational (incl. Planning):
  • Carry out detailed traffic analysis in order to generate daily, weekly ,monthly and annual trends and reports thereof
  • Provide first level of analysis highlighting important observations and taking necessary measures
  • Prepare department dashboards and other reporting requirements including regulatory  and Carrier Services contribution to internal  & Group’s conferences, working groups, forums, committees on regular basis
  • Prepare bilateral , hubbing and Transit Price Lists ( schedules)  
  • Timely and accurate billing of voice traffic
  • Validation of Partner  invoices and statements
  • Follow up on voice settlements and disputes
  • Ensure implementation of numbering plan changes from other operators in the TKL network and vice versa
  • Prepare Routing Orders and follow up on implementation
  • Lead CS in QOS issues
1.2 Reporting and Business analysis:
  • Escalate all ways in which Carrier Services my optimize resources on the various solutions and projects
  • Prepare weekly/monthly analysis and  reports
Academic / Professional Qualifications
  • Degree in BBIT, Statistics or Economics or a related field
  • Good knowledge of telecom industry with preferably good understanding of voice traffic management within a Carrier
  • Certificate in Teletraffic Engineering be an added advantage.
  • Excellent command of specification, development and management of database tools
  • 2 to 3 years’ experience in a similar position
Professional Knowledge
  • Good level of understanding in Telecom services
  • Knowledge in Oracle (End User) will be an added advantage
  • Financial analysis capability
  • Excellent presentation, reporting and communications skills
Professional Skills:
  • Team player
  • Customer oriented
  • Ability to work in transversal organisation to deliver results to the team
  • Excellent analytical and specification skills
  • Result oriented
  • Excellent organisation skills with strong attention to detail
  • Self-motivated with initiative and autonomy.
  • Initiative
  • Flexibility/Adaptability
  • Advanced problem solving and decision making skills
How to Apply

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest 28th July 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 
Apply through and quote the job title in the subject field. 
Only shortlisted candidates will be contacted.

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