CABI IT Helpdesk Technician Job in Nairobi, Kenya

IT Helpdesk Technician
CABI – Nairobi, Kenya

The IT Helpdesk Technician will report to the ICT Manager and will provide first and second line help and support for office based and remote staff spanning 5 different locations (Kenya, Ghana, Uganda, Zambia, Ethiopia & Rwanda).

Established over 100 years ago, CABI is an intergovernmental not-for-profit science-based development and information organisation. 

CABI improves people’s lives by providing information and applying scientific expertise to solve problems in agriculture and the environment. 


Our mission and direction is influenced by our member countries who help guide the activities undertaken. 
These include scientific publishing, development projects and research, and microbial services. 
Please see our website for further details about our organisation.

The successful candidate will among other roles, troubleshoot all IT issues in a timely manner, ensuring all IT helpdesk requests are logged using helpdesk software; support active directory configuration, ensure licensing compliance for all software purchased  and recorded as per CABI procedures, liaise with ICT Manager and procurement team to ensure adequate stock of consumables are maintained, assist with implementation of IT projects when required, assist in image deployment using crucible deployment tool  and completing internal user moves.

Minimum Qualifications
  • A Bachelor’s degree in IT, Computer Science or related field from a recognized institution.
  • Microsoft certification; MTA, MCSA and or other equivalent 
  • At least two (2) years hand on experience of working in a technical support environment.
Key Competencies   
  • Good working knowledge of Microsoft office and operating systems
  • Knowledge of desktop and laptop computer hardware, peripherals and multi-functional printers 
  • Exceptional communication skills
  • User account administration with Active Directory
  • Experience in the building of end user PCs and laptops
  • Excellent communication and organisational skills
  • Knowledge of SharePoint 2013 administration, previous experience in IP telephony infrastructure, Office 365 administration, setting up and maintaining Windows Servers (2008 – 2012 R2 and Mac OSX troubleshooting are desirable.
Additional Information
Salary: Negotiable but commensurate with skills, ability and experience
Position Type: 2 year renewable appointment. This is a locally recruited position and will be based in our CABI office in Nairobi – Kenya.

How to Apply

To apply please send the following to quoting Job reference 38-2016 and stating where you saw this advertisement:-
  1.  a covering letter describing in full how you meet the candidate profile, and to include details of your current remuneration;
  2. a full curriculum vitae;
  3. the name and contact details of three referees, one of which must be your current or most recent employer – referees will not be contacted without your prior permission.
Please note closing date for receipt of applications is 31st August, 2016

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