Export / Import Warehousing Operations Manager Job in Kenya

Function / Department: Export / Import Warehousing Department
Position Title: Operations Manager
Reports To: Warehouse Manager / Branch manager
Direct Reports / Supervises: DL/GL controllers,  receiving controller, GL / DL Inventory controller, admin manager, EHS coordinator
Job Purpose: Plan, organise and control all warehouse operational activities to ensure client deliverables are achieved.

Working Relationships

  • Warehouse Manager
  • IT Manager
  • WMS Systems Administrator
  • QHSE officer
  • Security manager
  • Admin Manager
  • Inventory Supervisors
  • DL/GL Supervisor
  • DL/GL warehouse controllers
  • Receiving controller
  • Warehouse equipment and system owners
  • Other suppliers
  • Clients
  • Govt Regulatory bodies
  • Transporters
Extent of Authority: Authority to instruct warehouse staff

Key Responsibilities


  • Monitor and approve receipt and release of clients’ stock
  • Ensure safe custody of goods in the warehouse.
  • Manage material movements according to SOP and best practice.
  • Oversee the coordination of all inbound and outbound material.
  • Ensure physical stock movements are correctly managed in the WMS.
  • Follow up on orders for customers to ensure they are executed on time and accurately.
  • Ensure that every step of the process is functioning effectively.
  • Prepare daily planning schedule to ensure sufficient storage space, personnel and equipment are available to meet daily operational requirements.
  • Ensure that weekly WMS reports on client volumes and warehouse capacities are done for top management.
  • Measure warehousing activities with accurate KPIs and share KPIs with customers, regional team and top management.
  • Notify management of any irregularities and issues.
  • Perform daily spot checks on warehouse documentation and archiving to ensure compliance.
  • Consistently analyse productivity and efficiency of warehouse staff and equipment.
  • Monitor staff to ensure job activities are carried out properly based on agreed job descriptions and set objectives.
  • Follow up on the development of company QHSE policy on the shop floor.
  • Follow up with QHSE, legal, security incidents/ findings with relevant department heads.
  • Manage the personnel in line with health and safety regulation and group policy.
  • Handle customer issues raised by customer service officer and ensure satisfaction and retention.
  • Develop staff skills and provide sufficient training.
  • Perform daily spot checks to ensure SOP and QHSE compliance on the shop floor.
  • Evaluate complaints received on shipments of equipment and stock, and take appropriate action.
Key Skills
  • Good communicator
  • Customer care
  • Negotiation
  • Analytical
  • Managerial
  • Computer literacy
  • 3 years’ experience in supply chain or a related field
Diplomas – Education

Tertiary education in either logistics or supply chain management would be an advantage

Training in MS Office suite and other industry related courses would be an advantage

Personal Attributes
  • Strong analytical skills
  • Proactive
  • Integrity
  • Interpersonal relations
  • Team leader
  • Confidentiality
  • Flexible
  • Sense of urgency
  • Attention to detail
  • Team driven
  • Results driven
  • Good communicator
  • Initiative
How to Apply

Qualified candidates to submit their CVs to cvs@cdl.co.ke on or before 31st August with the subject being operations manager indicating current and expected salary 

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