Housekeeping / Room Attendant
The Role: Clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness.
Reports To: Floor Supervisor.
Responsibilities
- Report any maintenance deficiencies and handling guest requests or complaints.
- Ensure the confidentiality and security of all guest rooms.
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies/service
- procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as
- intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever
- time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
- accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean guest rooms by category priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position
- securely.
- Service assigned guest rooms.
- Empty trash containers and ashtrays.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls,
- bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct
- amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms
- and remove items left by guest. Dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any
- damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames and mirrors.
- Remove dust and debris on television, VCR, clock radio, remote control and cable box.
- Set correct time on clock; correct TV channel; correct movie rental insert.
- Clean all lamps and light switches; check for proper working order.
- Remove dust, spots and smears from windows, ledges and frames.
- Remove dust, grease and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers and guest service directory; replace designated
- amounts at proper locations within the room.
- Remove trash, debris and cobwebs from balcony/patio.
- Inspect condition of planters and plants; remove debris.
- Remove dust, dirt, marks and fingerprints from entrance door(s).
- Ensure presence of fire safety, rate card
- s and DND sign. Inspect condition and replace as needed.
- Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to
- degrees.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
- Empty vacuum bag and wipe vacuum clean.
- Ensure security of any assigned guest room keys.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items from guest rooms to the Supervisor.
Requirements
- Ability to: perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
Qualifications
- High school graduate.
- Fluency in English both verbal and non-verbal.
- Fluency in second language, preferably
- Previous training and experience in guest relations.
- Previous experience in hospitality industry, preferably Housekeeping in a 5-star hotel
- At least 5 years prior experience in cleaning hotel guest rooms.
- Knowledge of proper chemical handling.
Please apply confidently to mary.mweni@cdl.co.ke