International Freight Forwarding Supervisor Job in Kenya

Function / Department: Commercial
Position Title: International Freight Forwarding Supervisor
Reports To: Commercial Manager
Direct Reports / Supervises: Order Processing Executives
Job Purpose: Build and grow the international freight forwarding business in close liaison with various route Managers and the local sales teams
Working Relationships:


  • MD
  • Sales executives
  • Clients
  • Shipping lines
  • Airlines
Key Responsibilities
  • Sales Leads: Use available data from various sources to build up sales leads that are shared with group offices and followed closely to closure.
  • Client Relationship Management: Visit potential clients individually or with the direct sales team to educate and sell end to end solutions.
  • IFF Reporting: Develop and implement templates that will show gains and losses on IFF business on a monthly basis.
  • Tariffs: Manage the DMP in conjunction with HQ and ensure air and ocean rates are competitive whilst comparing with the local available rates.
  • Budget: Ensure agreed budgeted volumes and gross margin per route are achieved on a monthly basis.
  • Commercial visits: Coordinate route management visits and ensure firm appointments are fixed in close liaison with the Commercial Manager and the Managing Director.
  • Order Processing: Manage the order processing team by ensuring consistent follow up and update on all shipments on hand.
  • IFF proposals: Work closely with the pricing team to ensure all IFF proposals are responded to within 24 hours from receipt of enquiries.
Key Skills
  • Analytical
  • Computer literacy
  • Numeracy
  • Negotiation
  • Communication
  • Supervisory
  • 3 years
Personal Attributes
  • Keen
  • Proactive
  • Integrity
  • Interpersonal relations
  • Business Degree
  • Knowledge of the freight industry
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