IT After Sales Manager Job in Kenya

Job Title: IT After Sales Manager
Salary: Competitive based on experience

Our client offers ICT Solutions to learning Institutions and is looking to increase their footprint in Kenya. 

They are seeking to hire an After Sales Manager to support the implementation of their projects and manage the services thereafter.

Duties and Responsibilities
  • Contract Management – develop contracts and ensure operations are running as stated
  • Ensure deployment of equipment through vendors and work on process development to ensure that service delivery operations are within defined KPIs
  • Key liaison between the clients  and the supplier of the equipment
  • Drive initiatives to enhance performance and ensure superior customer satisfaction
  • Work with various cross functional teams to meet operational and financial goals 
  • Coordinate call centre and field services operations and ensure teams meet targets and KPIs
  • Manage parts replacement and control inventory management
Skills and Qualifications
  • Bachelors degree in IT Systems/Electronic Engineering /Business Administration
  • 5-7 years field operations experience
  • Experience in educational  government projects preferred
  • Extensive knowledge of field support operations and call centre management
  • Ability to work well with diverse teams and have an understanding of organizational agility
  • Manage priorities, is process oriented and can demonstrate strong critical thinking and problem resolution
  • Must be proficient in English, with excellent written and verbal communication skills
  • Demonstrated high level of Customer focus – ability to manage customer situations
  • Self motivated and has the ability to work in high pressure environments
How to Apply
If you are up to the challenge, posses the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (After Sales Manager) to before Thursday 11th August, 2016. 
Kindly indicate current/last salary on your CV. 
N.B: We do not charge any fee for receiving your CV or for interviewing. 
Only candidates short-listed for interview will be contacted.

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