Nairobi Hospital Quality Assurance Manager Job in Kenya

The Nairobi Hospital
Quality Assurance Manager
Ref: HRD/QAM/08/16
Reporting to the Medical Director, the successful candidate will be responsible for leading a multi-disciplinary team in championing Hospital wide continuous quality improvement.
Specific duties include:
  • Developing, implementing, monitoring and evaluating all aspects of the Hospital’s continuous quality improvement agenda.
  • Coordinating quality, patient safety and regulatory programs to maintain a systematic. continuous team-based approach to quality and compliance within the Hospital.
  • Spearheading the acquisition of Joint Commission International Accreditation.
  • Ensuring that all Hospital accreditation and certification programs e.g. JCI, ISO and others are successfully implemented, maintained and result in improved patient care and service delivery.
  • Collaborating with Management, Staff and Admitting Consultants to develop and achieve quality, safety and risk management goals for the Hospital.
  • Participating in root cause analysis to address patient, family or other customer concerns / complaints and developing appropriate solutions to mitigate against recurrence.
  • Participating in reviews of key quality indicators identified by Medical and Non-Medical Staff to monitor and evaluate clinical care, safety and service delivery.
  • Establishing and maintaining effective systems for analyzing data, monitoring and evaluating effectiveness of quality improvement initiatives.
Qualifications, Skills and Experience:
  • Bachelor’s degree.
  • Certification in LEAN Management, Six Sigma or other process / continual improvement tools.
  • 7 years related experience, 3 of which must be in leading quality improvement/process improvement in an environment with a wide range of diverse professionals.
  • Experience in the health sector or service sector is desirable.
  • Knowledge of healthcare operations, patient safety, liability, standards and regulations.
  • Excellent leadership and influencing skills.
  • Proven experience in change management.
  • Ability to link practice realities with standards and regulations.
  • Solid analytical, critical thinking and problem solving skills.
How to Apply

Interested candidates should send an application letter (quoting the reference) and CV including full contact details of 3 referees by 17th August 2016 to:

Head, Human Resources
The Nairobi Hospital
P.O. Box 30026  Nairobi – 00100


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Updated: August 5, 2016 — 3:42 am