SimbaNET Sales Account Manager (SME) Job in Kenya

Job Title: Sales Account Manager – SME 
Effective Date: Immediately
Business Unit: SimbaNET Com Ltd
Report to: HOD Sales- SME

Profile and Main Purpose of the Job: SimbaNET Com Limited is part of The Wananchi Group and one East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services. 

The Sales Manager will work within the SimbaNET Sales Department and will report to the HOD SME Sales on Daily Activities. 
The Sales Account Manager will be responsible for the following key areas in Sales
(a) Responsible for the Team performance leading a group of sales staff.
(b) Responsible for the development and performance of all sales activities in assigned territory.
(c) Provide leadership towards the achievement of maximum profitability and growth in line with company vision and values.
(d) Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for channel partners.
Key Responsibilities:
SME Sales
  • Suggest; assist in identifying sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Responsible for the performance and development of the sales staff.
  • Set up sales plan in order to archive sales target required by the company providing a detailed sales action plan to ensure that targets are achieved on a monthly, quarterly and annually.
  • Support, motivate staff member to achieve individual and team target.
  • Supervise daily work of sales staff.
  • Build up good relationship with service provider in the responsible field.
  • Negotiate or assist in negotiation with accounts in order to improve closure with sales staff.
  • Monthly, Quarterly and Annual Market update report on new services, competitors, business opportunities etc.
  • Work closely with other job functions in the company to improve overall services level.
  • Immediate reporting of important issues (service, operational, HR) to direct senior level.
  • Handling of key accounts, prospects
  • Other duties reasonably relating to this position
  • Propose, suggest, assign (as applicable) sales target, jobs responsibilities for each Sales Staff member.
  • Staff performance appraisal, suggest rewarding, punishment, proposing staff dismissal when applicable.
  • Request additional staffing and other resources to achieve common goals and objectives.
  • Assists in the development and implementation of marketing plans as needed.
  • Conducts one-on-one review with all Channel Partners to build more effective communications, to understand training and development needs, and to provide insight for the improvement of channels’ sales and activity performance.
  • Provides timely feedback to senior management regarding performance.
  • Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Assists Sales staff in preparation of proposals and presentations.
  • Controls expenses to meet budget guidelines.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Submission of all weekly, monthly quarterly and Annual reports and presentations.
Internal / External Cooperation
  • Ensures that all Sales Staff in his/her team meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
  • Hold regular meetings with All Sales Staff in his/her team.
  • Delegate’s authority and responsibility with accountability and follow-up.
  • Sets examples for Sales staff in areas of personal character, commitment, organizational and selling skills, and work habits.
  • Conducts regular coaching and counseling with Sales staff to build motivation and selling skills.
  • Maintains contact with all key clients in the market area to ensure high levels of client satisfaction.
  • Demonstrates ability to interact and cooperate with all company employees.
  • Coordination with various departments Like Technical, Project, technical etc for proposals implementation and after sales activities.
  • A degree in Business related or its equivalent- Position requires sales, interpersonal and negotiation skill, logical and analytical mind
  • Minimum of 5 years of experience: 2-4 years of experience in Sales Management
  • Strong understanding of customer and market dynamics
  • Proven leadership and ability to drive sales teams.
  • Extensive experience in all aspects of Customer Relationship Management
  • Should have good knowledge of customer relations and vastly networked.
  • Good knowledge of (but not limited to) – Wimax, Fiber and VSAT technologies, would be an added advantage
  • Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
  • Of good temperament, right attitude, innovative and responsive in carrying out their duties.
Required Competencies:
  • Performance Management and Sales Management
  • Must have full understanding on SMEs & SOHO Market,
  • Must have good sales planning, managing process, developing budgets and sales strategies.
  • Excellent communications skills and strong negotiation skills
  • Fluent in English (written and spoken) and Kiswahili (spoken)
  • Ability to grasp the fundamentals of Sales and manage the cycle
  • Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
  • Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
  • Ability to interface and communicate professionally and politely at all levels within a corporate environment
  • Must have emotional maturity to enable them to work with customers who may sometimes be upset
  • Must pay attention to detail to ensure all aspects of customer satisfaction are covered
  • Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
  • Ability to accurately report sales figures, trends and customer requirements
  • Ability to assume responsibility for accuracy and timeliness of work product
  • Ability to manage staff as well as facilitate change
  • Willingness to work irregular hours, weekends, and holidays as in when needed
Personal Characteristics:
  • This individual must have a strongly developed sense of responsibility and work commitment. He/she must be highly motivated and eager to learn.
  • He/she should be able to follow instructions and plans of action.
  • Professional and personal ethics are essential.
  • Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
  • Respect, Openness, Flexible
How to Apply

Qualified and interested candidates send their application and CV to subject heading SALES ACCOUNT MANAGER- SME not later than 26th August 2016.
SimbaNET COM Kenya is an Equal Opportunity Employer and will offer competitive compensation to the right candidate. 
Only shortlisted candidates will be contacted

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