We are looking for candidates to fill the following position in our esteemed organisation:
Switch Board / Help Desk Operator
Primary Purpose of the Job: To facilitate effective communication between Monte Casino and various stakeholders.
Level of Authority: Has the authority to execute all Key Performance Areas as stated on this form.
Education / Experience / Qualifications / Skill Requirements
Qualifications:
- Minimum form 4
- Call Centre qualification required
Job related work experience
- Secretarial / receptionist / front office Certificate/Diploma would be an advantage
- Not less 2 years’ experience in a busy similar environment.
- Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)
Specialist Skills and Knowledge
- Good Communication skills
- Excellent interpersonal skills
- Good report writing and presentation skills
- Attention to detail
- Ability to plan, organise and control own work effort
- Ability to manage more than one situation at a time
- Ability to display professionalism
- Ability to follow up
- Must be customer focused
Key Performance Areas
Key Job Outputs
- Receive incoming telephone calls for the organisation and forward calls to appropriate persons or departments as requested
- Give callers information as required
- Provide non-technical information, including telephone numbers, extensions, and locations of individuals within the organisation
- Maintain records of calls and messages which cannot be delivered at once
- Handle emergency calls when required
- Observe and record charges for long-distance or other calls
- Generate and update a directory for all users within the client’s site
- Receive Helpdesk calls during peak periods
Competency Profile
The following primary competencies are required for effective job performance.
- Must be punctual, reliable and approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work under pressure
- Must be energetic
How to Apply
Email your application and CV to hr.kenya@atsgroup.net
Closing Date: 2nd September 2016