Tour Consultant Job in Kenya

Tour Consultant
Duties and Responsibilities
  • Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
  • Checking tickets and other relevant documents, seat allocations and any special requirements;
  • helping with passport and immigration issues;
  • Assisting holidaymakers check-in and settle into their accommodation;
  • Communicating a range of information on itineraries, destinations and culture;
  • Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all guests  are back on the coach before departing from each stop;
  • Using professional knowledge to answer questions from holidaymakers  or guests and to fulfill their expectations of the tour;
  • Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
  • Organizing entry to attractions and transport, such as car hire etc.
  • Ensuring that the tour is running smoothly for individuals, families and   groups.
  • Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage etc.
  • Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
  • Making contact in advance with places to stay or visit to check details and arrangements;
  • Liaising with hotels, coach companies, restaurants and other clients;
  • Advising about facilities, such as sights, restaurants and shops, at each destination;
  • Occasionally making accommodation bookings on proposed dates;
  • Organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
  • Writing reports and maintaining records;
  • Providing feedback after a tour as part of a debrief session.
Starting salary is negotiable.

All applications with JOB TITLE INDICATED to be emailed to and by 3rd September 2016

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