Warehouse Manager, Kenya
About the Role: Under the direction of the Supply Chain Director and with safety, efficiency and customer service a priority, the Warehouse Manager is accountable for the overall warehouse operation, which receives and stores, moves and ships supplies, stock and materials to and/or from the warehouse.
Manages the overall operation and ensures the safe and effective storage and distribution of materiel on time and without damage.
Develops and implements both short- and long-term warehouse planning.
Manage the human resources needs of the warehouse team and monitor performance
Manage the overall warehouse operation. Act as Manager-once-removed to those engaged in loading, unloading, moving and storing customer product
Provide and maintain good customer service and solve problems
Key Duties and Responsibilities
- Manage all aspects of the warehouse operation, with safety of employees and efficiency of the operation being the priority. These include:
- Prepare various reports for customer materials shipped and received at the warehouse, ensuring that all damages or problems are recorded
- Develop, implement and enforce material-handling policies/procedures, and regulatory-compliance procedures
- Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
- Maintain accurate and up-to-date inventory records and ensure that inventory reports are prepared and distributed to the Supply Chain Director and Finance Director. Notify Supply Chain Director of any capacity or inventory problems
- Ensure stock is maintained and rotated properly and regularly
- Prepare warehouse activity reports, including KPIs, daily/weekly operations reports, health and safety, human resources
- Ensure all material-handling equipment, structures or materials are maintained, including regular safety inspections
- Review the warehouse operation throughout the work process and at completion, including the daily “circle check” to ensure that all products are stored safely
- Maintain proper security and good housekeeping of both premises and stock
- Oversee all human resources, including:
- the training of employees,
- staffing actions
- staff succession plans
- staff performance evaluation
- employee personal-development plans
- conducting a coaching session with each employee as required
- managing conflict and discipline when necessary
- motivating and inspiring team to optimize performance both individually and collectively, to build morale and reduce turnover
- keeping all employees informed through meetings and written communication
- Oversee security and general upkeep of warehouse, including regular maintenance of equipment
- Offer alternative solutions to system and procedural issues that may disaffect productivity and/or customer service or compromise health and safety
- Be accountable to the customer for both quality and quantity of output and resolve any problems, ensuring that potential customer complaints are escalated
- Continuously monitor effectiveness of the warehouse-operations strategies aimed at reducing operating costs, including wages, and improvement of quality-control procedures
- Act as the ‘voice’ of the warehouse operations at management meetings
- Develop constructive and cooperative working relationships with those on your team, as well as cross-functionally
Desired Qualifications, Skills and Experience
- Bachelor’s degree in business administration or in a discipline related to logistics or warehouse management or pertinent industry experience
- Possession of a Master’s Degree is an added advantage
- 10 years of experience in all aspects of warehouse and freight logistics
- 4 years of supervisory/management experience within the warehouse and freight logistics industry
- Good working knowledge of MS Office suite
- Experience with ERP systems, preferably Navision
- Good working knowledge of material handling equipment
- Good time management and organizational skills
- Ability to work long hours
- Can do attitude- aims to get the job done
- Strong supervisory/people management skills
- Ability to multitask and prioritize multiple demands appropriately
- A creative problem solver
How to Apply